Customer Care Specialist HC Italy

Description

Davines Group is a recognized leader in the formulation and manufacturing of high-end hair and skin care products with three specific brands: Davines, [comfort zone] and /skin regimen/.

Our in-house production team has consistently developed scientifically proven and highly innovative organic products that, when combined with an innate sense of art and design, nurture both body and mind.  Promoting and transforming a holistic, healthy and sustainable lifestyle concept into a beautiful reality is our mission. Creating beauty from the inside out is our passion.

Our purpose is to be the best for the world, creators of good life for all, through beauty, ethics and sustainability.

JOB SCOPE:

The mission of this role will be to take care of customers satisfaction so to favor a long-lasting and trustful relationship with them, to provide clear and fast information and answers and to allow sales reps to maximize commercial effectiveness.

MAIN ACTIVITIES:

• Guarantee the proper and prompt support for clients and distributors
• Ensure a correct and quick orders processing
• Claim managing
• Check clients contracts conditions and progress
• Control and cooperate with the sales force for the correct application of sales conditions;
• Interface with other departments (Trade Marketing, Education, Invoicing, Credit Management, Logistic and Demand Planning departments)

THE IDEAL CANDIDATE WILL:

• Have strong interpersonal communication competences in order to build strong relations with partners and customers;
• Have a good knowledge of customer service principles and practices;
• Have a high level of independence and proactive mindset;
• Be able to manage a range of simultaneous activities in a dynamic environment, working with deadlines and on multiple tasks;
• Be a great team-player;
• Have a strong problem solving attitude
• Have a natural interest in global culture and lifestyle a strong plus.

EXPERIENCE

Previous experiences in this function is mandatory.

EQUAL EMPLOYMENT OPPORTUNITY

In Davines Group we celebrate diversity, and inclusiveness is a crucial pillar of our Ethical Chart.

For this reason, Davines Group does not discriminate in employment on the basis of race, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, age, parental status or other non-merit factor.