On Site Client Assistant

Beschreibung

About Dedalus

We are a Global European Health Software Company and one of the largest in the world’s largest. Our shareholding structure guarantees financial capacity and stability, thanks to the investment from Ardian, the largest private investment company in Europe and the fourth largest in the world. In 2016, Dedalus decided to accelerate its expansion strategy by focusing on the accelerating demand for innovative and comprehensive solutions to support the digital transformation of the healthcare ecosystem Working across the whole continuum of care and offering Open Standards-based solutions, Dedalushelps the healthcare organisations to deliver new models of care. The benefit of our approach is enabling the delivery of better healthcare outcomes. We have over 50 years’ experience of delivering healthcare software and services to healthcare customers. Our software is used widely across the world, managing more than 3 billion diagnostic results, 333 million Patient Records, 28 million Inpatient and 32 million Emergency admission, and in primary care, we serve more than 79 million Citizens.

Dedalus at a glance

Today, Dedalus employs more than 6.200 highly skilled qualified people; it has the largest software R&D team in the industry in Europe with more than 2.100 staff. Thanks to our portfolio of leading next-generation solutions, Dedalus covers the entire spectrum of healthcare professionals’ needs, and today we support over 6.300 hospitals and 5.300 laboratories worldwide. At Dedalus, we understand the importance of collaboration in the new models of care delivery. These new models are founded on delivering continuity of care throughout a citizen’s life, integrating care around the patient through the whole healthcare ecosystem and supporting patient engagement in their care. Health systems require capabilities to support remote care, with dynamic clinical best practices and real-time knowledge sharing at the point of care.

Our Name

The myth says that, in 2000 BC, Daedalus, the first known architect in history, designed and built the Palace of Knossos: an incredible building with an amazing labyrinth constructed inside. The labyrinth represents the journey to prosperity and the search for knowledge. In 1220 AD, the first Gothic cathedral was completed in Chartres (France). This amazing building, once again with a labyrinth inside, represents the journey to knowledge.Dedalus is the name of our company. It is written in Latin, the universal language of Europe and the Middle East for more than 1500 years. The Dedalus company seeks to create a world-leading community based on the experience and expertise of our clients and our team that together will forge a pathway to advance knowledge and tackle the opportunities of modern healthcare.Our passion and mission, expressed in our software-based solutions, is to enable healthcare professionals to build and share clinical knowledge.Every day, we do something special by helping carers and health professionals to provide better care for the communities they serve.LIFE FLOWS THROUGH OUR SOFTWARE

La risorsa prescelta dovrà occuparsi delle attività di assistenza ed evolutive presso la sede di uno specifico cliente Sanitario della città di Milano e Torino, risolvendo le problematiche applicative relative ai software installati.

Curerà in particolare la formazione in aula del personale sanitario sull'uso dei nostri software, training on the job e supporto da remoto a medici, infermieri e farmacisti nell'utilizzo di un software fornito da Dedalus con riferimento ai processi di configurazione, prescrizione, allestimento e somministrazione di terapie farmacologiche.

Si curerà inoltre del supporto in fase di avviamento e utilizzo del sistema in reparto e in ambulatorio, partecipando anche alle iunioni periodiche del Gruppo
di Lavoro ospedaliero.

In particolare dovrà:

• Relazionarsi con i Project Manager e/o Product Manager che seguono il medesimo cliente per l’organizzazione e la pianificazione
  delle attività
• 
  

  Curare la configurazione del gestionale di cartella clinica elettronica

  
  
• 
  

  organizzare ed effettuare la formazione ai medici ed infermieri nell’utilizzo dello stesso strumento

  
  
• 
  

  Raccogliere e formalizzare le richieste avanzate dagli utenti

  
  
• 
  

  Documentare l’attività svolta

  
  

Il/la candidato/a ideale possiede le seguenti caratteristiche:

• Laurea Magistrale in discipline scientifico-tecnologiche (preferibilmente ingegneria biomedica)
• Buone conoscenze informatiche di base (Pacchetto Office, Windows)
• Conoscenza del linguaggio SQL e dei database relazionali

Altri importanti requisiti sono:

• propensione al rapporto con la clientela
• predisposizione all'apprendimento di nuove tecnologie
• problem solving
• team working

L'esperienza pregressa in aziende che lavorano in ambito informatico (pubbliche o private) e nell'uso di sistemi gestionali per la sanità costituisce un plus nella selezione.

Sede di assunzione: Milano

Sede operativa: Legnano