Applause logo Applause

Solutions Engineer / Sales Engineer

Created on 09-05-2017
Location Seattle

Description

Solutions Engineer / Sales Engineer; Seattle, WA

Launched in 2008 as uTest, Applause is leading the app quality revolution by enabling companies to deliver digital experiences that win - from web to mobile to wearables and beyond. By combining testing services and tools, Applause helps companies achieve the 360° app quality they need to thrive in the modern apps economy.

Are you excited about the possibilities of building a global business? Want to work for one of the fastest-growing, hottest companies in America? If so, Applause may be the place for you!

The Solutions Engineer will independently support large and Enterprise business prospects with sales as an experienced testing resource. The Sales Engineer has a firm understanding and hands on experience with testing and testing concepts and can provide strategic direction and support for prospects and customers.  You will support the sales team as a trusted technical and testing resource for prospects. Understands: Competitive landscape - competitors, tools, offerings, SDLC and QA concepts, terminology, process and best practices testing needs and challenges of prospects to present appropriate testing services as well as expected costs for delivery.

Responsibilities:

  • Provide professional copy writing and editing for:
  • Work with sales team during initial pitch and presentation calls to educate customers on our service and model and bring personal and Applause experience to increase the credibility of our offering
  • Work closely with prospects to review testing requirements and help develop proposals and pricing to meet their needs utilizing our services
  • Provide research of coverage in our community for testers, environments and devices to evaluate risk, delivery potential
  • Provide pricing support for both standard and custom deals
  • Perform product demonstrations for prospects, customers and partners
  • Work with product team regarding enhancements to our platform and other applications
  • Assist in creating and delivering training for Sales and PM team for detailed and technical aspects associated with QA, testing concepts, and our service offerings
  • Work independently with little direction in supporting more complex proposals and pricing engagements

 Requirements:

  • Strong QA experience
  • 3+ years experience working with Director and VP level personnel
  • Ability to quickly review new products and determine testing needs
  • Creative problem solving skills
  • Solid understanding of software development and testing processes
  • Proven ability to think quickly and present ideas verbally
  • Very strong written and verbal communication skills
  • Self-directed and able to work independently
  • Strong attention to detail
  • Ability to travel up to 50% of the time
  • Experience with API and db testing is a plus
  • Experience with automation is a plus
  • Experience with security testing is a plus
  • Experience with Usability testing is a plus

 

Company:

Solution Delivery Manager

What We Are Looking For

In support of our key value of “Delivering Applause,” we are looking for a unique individual to build trusted advisor relationships with our customers, help those customers understand the value of our services, and show them how they can be successful leveraging Applause across their digital experience initiatives. This person will partner closely with our sales, marketing, Community, and product teams, to manage successful customer engagements.

 About You

 You’re entrepreneurial and resourceful

You’re excited about helping your customers be wildly successful, using your creative problem solving skills to show customers how they can fully leverage our services, and providing world-class service and satisfaction.

You’re customer-focused and results-driven

You use consultative practices to uncover clients’ stated and unstated business needs, and then apply your creativity to co-develop effective, practical solutions to meet their needs. You continuously look for ways to delight your customers, drive satisfaction and Deliver Applause.

You’re a strategic doer  

You embrace complexity and change, using systems thinking to diagnose how to map solutions to goals. You’re also really good at anticipating future project needs to set yourself and your teams up for success through effective planning and execution. And your detail-orientation ensures that when things are moving fast, nothing falls through the cracks.

You’re a collaborative leader

You find it very easy to build strong relationships and partner not only with clients because of your ability to relate to them and their needs but also with internal Applause business groups (sales, marketing, product, finance, IT). Your impressive track record of getting things done gives you quiet confidence while still being humble.

 Responsibilities

  • Own and lead multiple, simultaneous customer engagements to deliver quickly to contract specifications
  • Effectively communicate the Applause value prop and messaging, including delivering periodic progress reporting that translate engagement results into metrics and information that resonate with our customers and their executives
  • Conduct regular on-site client meetings to understand client business, go-to-market, product development, usability, and/or QA requirements to ensure successful engagement delivery
  • Create and manage customer and internal communication strategies
  • Develop strong customer relationships that enable Applause to become a trusted adviser for our customers’ IT, QA, business operations, and product management stakeholders
  • Develop issue mitigation plans that address engagement implementation challenges
  • Partner with the Applause sales teams to scope and price complex engagements
  • Conduct regular joint account planning to determine effective growth strategies with key accounts to meet client business, technical, and/or product needs
  • Work with Applause product and marketing teams to channel client feedback and identify ways to improve the client experience
  • Collaborate with other Applause departments to achieve customer satisfaction and Applause company goals
  • Maintain domain, customer management, and customer industry expertise

Essential Skills:

  • Demonstrated ability to manage large, complex scopes of work and teams
  • Strong relationship and interpersonal skills
  • Excellent organizational, analytical and problem solving skills
  • Client-focused attitude
  • Team player with solid communication and presentation skills
  • Flexibility to accommodate unplanned client and project changes
  • A proven track record of serving as the subject matter expert when meeting with a variety of customer constituents including senior management and executives
  • Knowledge of enterprise organizational, business, and technical environments, especially within software development lifecycle and QA

Experience & Education:

  • Must have at least 5 years experience managing technical and/or digital experience implementation of consumer-facing products, ideally covering web, mobile, and IoT platforms
  • Experience in retail, media/entertainment, financial, healthcare, transportation, and/or food and beverage industries preferred
  • Strong knowledge and familiarity of the Quality/testing domain/App Economy

 Company Description

Applause empowers leading brands to deliver flawless digital experiences for their customers on any device, in every location. The company’s testing, feedback and research solutions enable businesses to delight customers, drive topline revenue and innovate faster.

Applause ensures digital quality for websites, mobile apps, IoT products and in-store interactions in a way no other approach can – via its technology platform and managed global community of over 300,000 on-demand digital experience experts. Only real people on real devices in real locations can provide the real issues and feedback that brands need to deliver great digital customer experiences. Thousands of companies of every size – including Google, FOX, Nike, BMW, PayPal and Slack – rely on Applause to dramatically decrease the time and cost of delivering great digital experiences for their customers. Learn more at www.applause.com.

 

Benefit

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