Associate Manager Italy & Spain (Customer Service)

Description

What you will directly contribute to:

• Lead and motivate the Italian and Spanish part of the Community Relations Team based in Paris, to reach a standard of excellence in handling all of member related topics
• Train your staff to ensure a consistently high level of service quality and to create excitement among every BlaBlaCar member
• Be responsible for the staffing plan, hiring, working schedules and vacations requests
• Optimize existing procedures and develop new ones
• Create and analyze quarterly reports and statistics, draw conclusions, and take all necessary actions
• Report to the Operations Manager & Head of Community Relations based in our Paris headquarters
• Collaborate with Country Managers based in Madrid and Milan