Bus stops and Quality Associate (Italy)

Description

Company Description

BlaBlaCar is the world’s leading long-distance carpooling platform – a global, trusted community of 70 million drivers and passengers in 22 countries.

The platform connects people looking to travel long distances with drivers heading the same way, so they can travel together and share the cost.

With the recent integration of a coach network and a commuter carpooling service, BlaBlaCar aims to become the go-to for shared road mobility.

Affordable, convenient and user-friendly, wherever there’s a road, there’s a BlaBlaCar.

Job Description

Why join us?

BlaBlaCar is launching a new business line (BlaBlaBus) that is set to fuel tremendous growth for the company. You have the opportunity to join our team in the early days and help to build the next european coach network from scratch.

As Bus stops and Quality Associate  you’ll be responsible for various operational tasks. From setting up and improving  processes to overseeing the daily operations and building up a partner network of bus companies.

This role requires a high reactivity, strong communication, organizational and negotiation skills.

We are looking for someone who has the grit and motivation to join the entrepreneurial adventure.

What you will directly contribute to

• Operational and daily management of bus stations

• Negotiate conditions with bus stations and ensure regular monitoring

• Follow the implementation of the relevant ticketing and operational systems, processes and procedures to support smooth day-to-day operations at all bus stops

• Obtain the necessary authorizations for the establishment of a stop point

• Implementation of the customer experience in the stops (signage, boarding process…)

• Manage relationships with providers, institutions, local authorities, terminal manager…

• Implement and evolve the Safety & Quality system by proposing action plans following audits, controls, and customer surveys

• Conduct quality checks on the road

• Ensure technical support for operations, including the development of training and professional skills

• Provide operational support to the Bus Operationsteam(partners management, bus quality, ...)

Qualifications

What you will need to be successful

• You have 2+ years experience in an operation related position

• Experience in the mobility sector is an advantage

• High social, communication and negotiation skills

• Organized, rigorous, proactive, and reliable

• Independent self-starter; with a strong hands-on mentality, who want to be part to help build our new business unit in Milan.

• Italian mother tongue, good level of English

Additional Information

What we offer all of our employees

• A start-up spirit that fosters agility, teamwork and impact

• High-growth and fast-paced environment

• An inspiring working environment

• Free carpooling to live our value “Be The Member”

• Annual BlaBlaBreak which takes us all for an unforgettable weekend

• Possibility to do a BlaBlaSwap once a year and go work from another BlaBlaOffice abroad

• Bi-Weekly BlaBlaTalks when we learn from each other