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Community Relations Agent (BR)

São Paulo

Vacancy opened 06-09-2019

Customer Service

Description

Company Description

BlaBlaCar is the global leader in long-distance carpooling. We’re an innovative and fast-growing company building a unique community of 60+ million members to transform the way people travel across the world!

Job Description

Why joining us?

One of BlaBlaCar’s key strategic goals is to foster a highly engaged community of users. The Community Relations Team at BlaBlaCar aims at providing assistance to this community, by listening to users, guiding them and satisfying them. This ensures our members an enriching and trustworthy experience. The Community Relations Team is answering questions and requests in 30 different languages, every day and 7 days a week.

What you will directly contribute to:

  • Moderating member profiles and their content (vehicle pictures, trips, etc.)

  • Answering members’ messages in a timely manner

  • Providing users with guidance and support through various channels (tickets, chat & phone) at high-quality level (we offer a 100% response service)

  • Overseeing the overall activity on our social media (Facebook, Twitter, etc.) and maintaining dynamics within the Brazilian and Mexican community

  • Gathering members' feedback and communicating it to the Tech Team

  • Reporting to the Associate Manager

  • Improving the overall member experience

Qualifications

What you will need to be successful

  • This is an entry level position: previous experiences, specially in customer service, are welcome but not required
  • Excellent proficiency in written and spoken Portuguese and English
  • Good knowledge in written and spoken Spanish a big plus
  • Proven ability to prioritize busy workloads

  • Sincere willingness to fairly balance our business and members' needs

  • Strong ability to work on his own while being dynamic and hardworking

  • Strong knowledge of the internet ecosystem

  • A prior experience using the service as a driver and/or a passenger would be a plus

  • Be humble, structured, organized, motivated by innovation and a relentless doer

  • Enjoy working as a team-player and learning from others

Additional Information

A few practical details about the role:

  • Start: Early October

  • Location: Sao Paulo office + homeworking

  • Contract: CLT contract, 1 year (renewable)

  • Working hours: 40 hours per week, including 2-4 days in the office + evenings and weekends from home

  • Compensation: According to the market and position

What we offer all of our employees:

  • A start-up spirit that fosters agility, teamwork and impact

  • An inspiring working environment including state-of-the-art office spaces

  • Free carpooling to live our value “Be The Member”

  • Annual BlaBlaBreak which takes us all for an unforgettable weekend

  • Bi-Weekly BlaBlaTalks when we learn from each other

What is next?

If you are ready to join our exciting journey, please apply here: upload your resume in English (PDF format) and answer to our questions. You might have to answer a question in your mother tongue or in the language of the position you’re applying for. Please note that only complete applications will be reviewed by our hiring team and that all your information will be kept confidential.

You can expect us to review your application within the following 2 weeks. If your application and profile fit our requirements, we will send you a first video test. Then, we will invite you for various interviews with our Community Relations Team.

BlaBlaCar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

common.workspaces

Benefits

BlaBlaBreak: yearly activity gathering all local team for a weekend together.
BlaBlaBreak: yearly activity gathering all local team for a weekend together.
BlaBlaParty
BlaBlaParty
BlaBlaSwap: yearly office swap in another BlaBlaCar office of your choice
BlaBlaSwap: yearly office swap in another BlaBlaCar office of your choice
BlaBlaTime: weekly global meeting where each team presents its main focus and activities
BlaBlaTime: weekly global meeting where each team presents its main focus and activities
Breakfast
Breakfast
Holidays
Holidays
International Weeks: each six months all local teams get together in the Paris HQ for a week
International Weeks: each six months all local teams get together in the Paris HQ for a week
Onboarding Week in Paris HQ
Onboarding Week in Paris HQ
Team Building Weekend
Team Building Weekend

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