BlaBlaCar logo BlaBlaCar

Customer Service Manager (Russian/Ukrainian)

Created on 02-02-2017
Location Warsaw

Description

What you will directly contribute to

  • Leading and motivating a growing customer service team (Member Relations Team) based in Warsaw with the aim of achieving a standard of excellence in handling all of member related topics
  • Training your staff to ensure a consistently high level of service quality and to create excitement with every BlaBlaCar member
  • Being responsible for the staffing plan, hiring, working schedule and vacations requests
  • Optimizing existing procedures and developing new ones
  • Creating and analyzing quarterly reports and statistics, drawing conclusions, and taking all necessary actions
  • Reporting into the Associate Manager based in our Paris headquarters
  • Collaborating with the Russia and Ukraine Coordinators in HQ

Benefit

BlaBlaBreak: yearly activity gathering all local team for a weekend together.

BlaBlaBreak:...

BlaBlaParty

BlaBlaParty

BlaBlaSwap: yearly office swap in another BlaBlaCar office of your choice

BlaBlaSwap: ...

BlaBlaTime: weekly global meeting where each team presents its main focus and activities

BlaBlaTime: ...

Breakfast

Breakfast

Holidays

Holidays

International Weeks: each six months all local teams get together in the Paris HQ for a week

Internationa...

Onboarding Week in Paris HQ

Onboarding W...

Team Building Weekend

Team Buildin...

CLOSED VACANCY Apply now

Video