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Full time Community Relations Agent - France

Paris

Vacancy opened 10-02-2020

Community Relations
Customer Service

Description

Company Description

BlaBlaCar’s vision is to bring fairness, freedom and fraternity to the world of travel. 

BlaBlaCar was created in 2006 with one dream in mind: fill the millions of empty seats on the road to create an efficient, affordable and friendly way to travel. Today, our global, trusted community counts 85 million members in 22 countries, enabling a smarter, large scale and truly sustainable transport network. 

Born from a simple idea of people sharing their rides, BlaBlaCar’s ambition is to become the go-to marketplace for shared road mobility. We offer long distance carpooling service, a commuting carpooling service, and since 2018  a marketplace bus service too. A filled bus emits one third of the emissions per passenger kilometer as an average car. So we want to fill those seats too! 

In 2018, 84 million travellers used BlaBlaCar globally saving 1.6 million tons of CO2. Meanwhile we enabled human connections, bringing people closer together in more ways than one with 87% of members say that carpooling is an enriching experience. 

BlaBlaCar offers a truly and unique international environment with a team counting 35 nationalities,  serving a global member-base from 8 offices in Berlin, Kiev, Madrid, Milan, Moscow, Paris (HQ), São Paulo, Warsaw. English is the official spoken language across BlaBlaCar. We are privately-held and founder-led. Our team of 500 employees is entrepreneurial, passionate, and fundamentally mission-driven. 

Job Description

Why join us? One of BlaBlaCar’s key strategic goals is to foster a highly engaged community of users. The Community Relations team at BlaBlaCar is an international, multiple awards-winning team that aims at providing assistance to this community and contributes to the great experience of our users.. This ensures our members an enriching and trustworthy experience. The Community Relations team is answering questions and requests in 20 different languages, every day and 7 days a week.

For all three of our communities - BlaBlaCar, BlaBlaBus and BlaBlaLines - we are looking for humble, caring, indulgent people, who enjoy working with a dynamic team, are willing to help, find solutions, learn and share their knowledge. 

Qualifications

What you will directly contribute to 

  • Answering member requests well and fast and handling passenger claims
  • Providing users with guidance and support through various channels (emails, chat, & phone) at high quality level (we offer a 100% response service)
  • Overseeing the overall activity on our social media (Facebook, Twitter, etc.) and maintaining dynamics within the French communities
  • Gathering feedback and communicating it to Product Teams
  • Improving the overall member and travel experiences
  • Reporting to France Associate manager

Working hours will be mostly at the office during the week and covering some evening and/or weekend hours working from home. 

Additional Information

What you will need to be successful

  • Excellent proficiency in written and spoken French 
  • Fluent communication in English, additional languages a plus
  • Ability and experience to handle high volumes efficiently 
  • Strong knowledge of the web ecosystem
  • Good understanding of BlaBlaCar’s values and vision
  • Enjoy working as a team-player and learning from others
  • Experience in customer service an asset
  • Knowledge and experience with BlaBlaCar, BlaBlaBus and/or BlaBlaLines’ products a plus

A few practical details about the role

  • Start: As soon as you are ready!
  • Location: Paris HQ, including remote hours from home on weekends and/or evenings
  • Contract: 6 months full time contract (CDD) - Set weekly schedule to be discussed
  • Compensation: 12€/ hour gross
  • Positions to be filled in the BlaBlaCar, BlaBlaBus or BlaBlaLines teams in France Community Relations - to be decided according to our priorities and your preferences

What we offer all of our employees

  • The opportunity to have a meaningful impact, building a CO2-saving global travel network enabling strong human connections too
  • A strong “Fun & Serious” company culture  
  • An international environment with a team counting 35 nationalities,  serving a global member-base from 8 offices around the world (Berlin, Kiev, Madrid, Milan, Moscow, Paris (HQ), São Paulo, Warsaw)
  • State-of-the-art office spaces, in a great location
  • A start-up spirit grounded in agility & teamwork 
  • Challenging career opportunities in a high-growth and fast-paced environment 
  • Weekly team-all BlaBlaTalks to learn from each other
  • Weekly Tech Demos, so that we’re all up to date with where our product stands

And some other great perks!

  • Free carpooling and bus rides to live our value “Be The Member”
  • BlaBlaBreak which takes us all for an unforgettable weekend every 18 months
  • Possibility to work from another BlaBlaOffice abroad for a week once a year (BlaBlaSwap)

What’s next?If you are ready to join our exciting journey, please apply below. You may upload your resume in French or English, in PDF format. You will have to answer a few questions in French.We will review your application within the next two weeks. If your profile fits our requirements, we will contact you by email to follow the next steps. We will then invite you for various interviews with our Community Relations Team.

Please note that only complete applications will be reviewed by our hiring team and that all your information will be kept confidential.

BlaBlaCar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

common.workspaces

Benefits

BlaBlaBreak: yearly activity gathering all local team for a weekend together.
BlaBlaBreak: yearly activity gathering all local team for a weekend together.
BlaBlaParty
BlaBlaParty
BlaBlaSwap: yearly office swap in another BlaBlaCar office of your choice
BlaBlaSwap: yearly office swap in another BlaBlaCar office of your choice
BlaBlaTime: weekly global meeting where each team presents its main focus and activities
BlaBlaTime: weekly global meeting where each team presents its main focus and activities
Breakfast
Breakfast
Holidays
Holidays
International Weeks: each six months all local teams get together in the Paris HQ for a week
International Weeks: each six months all local teams get together in the Paris HQ for a week
Onboarding Week in Paris HQ
Onboarding Week in Paris HQ
Team Building Weekend
Team Building Weekend