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Global Bus Stations & Travel Experience Manager

Description

Company Description

BlaBlaCar is the world’s leading long-distance carpooling platform – a global, trusted community of 70 million drivers and passengers in 22 countries.

The platform connects people looking to travel long distances with drivers heading the same way, so they can travel together and share the cost.

With the recent integration of a coach network and a commuter carpooling service, BlaBlaCar aims to become the go-to for shared road mobility.

Affordable, convenient and user-friendly, wherever there’s a road, there’s a BlaBlaCar.

Job Description

Why join us?

BlaBlaCar is launching a new Bus business line that is set to fuel tremendous growth for the company.

As Global Stations & travel Experience Manager, you will have the unique opportunity to contribute to building a new vertical at BlaBlaCar. We are looking for someone who has the grit and motivation to join the entrepreneurial adventure.

Your mission is to define the standards and procedures of a great service to our customers in terms of ground experience at bus stations as well as onboard travel, across all countries. In this role you are attached to the Head of Global Bus Operations, and you will be in contact with various internal or external stakeholders (local operational teams, local authorities, Network team, Marketing, etc).

As such, the role requires a high reactivity, strong communication, organizational and negotiation skills.

What you will directly contribute to

  • Define customer experience in the stops (signage, boarding process, ground staff activity, branding standards…) as well as onboard (driver’s role, quality of service…).

  • Set-up clear negotiation guidelines with bus stations and roll-out to local teams.

  • Define and optimise relevant ticketing and operational systems, processes and procedures to support smooth day-to-day operations at all bus stops.

  • Manage relationship with providers, institutions, local authorities...in support of local teams.

  • Animate a geographically dispersed team of local Bus operations professionals in charge of stops & stations.

Qualifications

What you will need to be successful

  • A minimum of 5-8 years of experience in mobility/travel sector

  • High social, communication and negotiations skills

  • Organized, rigorous, proactive, reliable and conscientious

  • English speaking

  • Full proficiency in MS office

  • Holder a driver’s licence and willingness to travel

Additional Information

A few practical details about the role

  • Start: As soon as you are ready!

  • Location: Paris

  • Contract: Permanent contract and Fixed-term contract

  • Compensation: Competitive package based on experience

What we offer all of our employees:

  • A start-up spirit that fosters agility, teamwork and impact

  • Challenging career opportunities in a high-growth and fast-paced environment

  • An inspiring working environment including state-of-the-art office spaces

  • Free carpooling and buses rides to live our value “Be The Member”

  • Annual BlaBlaBreak which takes us all for an unforgettable weekend

  • Possibility to do a BlaBlaSwap once a year and go work from another BlaBlaOffice abroad

  • Bi-Weekly BlaBlaTalks when we learn from each other

  • Weekly Tech Demos

What is next?

If you are ready to join our exciting journey, please apply below: upload your resume in English (PDF format) and and any relevant content that you'd like to share, explaining why you'd like to join.

Kindly note that only complete applications will be reviewed by our hiring team and that all your information will be kept confidential.

You can expect us to review your application within the following 3 weeks. If your application and profile fit our requirements, we will invite you for a series of interviews.

BlaBlaCar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

common.workspaces

Benefits

BlaBlaBreak: yearly activity gathering all local team for a weekend together.
BlaBlaBreak: yearly activity gathering all local team for a weekend together.
BlaBlaParty
BlaBlaParty
BlaBlaSwap: yearly office swap in another BlaBlaCar office of your choice
BlaBlaSwap: yearly office swap in another BlaBlaCar office of your choice
BlaBlaTime: weekly global meeting where each team presents its main focus and activities
BlaBlaTime: weekly global meeting where each team presents its main focus and activities
Breakfast
Breakfast
Holidays
Holidays
International Weeks: each six months all local teams get together in the Paris HQ for a week
International Weeks: each six months all local teams get together in the Paris HQ for a week
Onboarding Week in Paris HQ
Onboarding Week in Paris HQ
Team Building Weekend
Team Building Weekend

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