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Part-time Community Relations Agent (Italian based in France)

Paris

Vacancy opened 15-04-2019

Customer Service

Description

Company Description

BlaBlaCar is the world’s leading long-distance carpooling platform – a global, trusted community of 70 million drivers and passengers in 22 countries. The platform connects people looking to travel long distances with drivers heading the same way, so they can travel together and share the cost. With the recent integration of a coach network and a commuter carpooling service, BlaBlaCar aims to become the go-to for shared road mobility. Affordable, convenient and user-friendly, wherever there’s a road, there’s a BlaBlaCar.

Job Description

What you will directly contribute to:

  • Moderating member exchanges and content such as profile and vehicle pictures, trips, etc.
  • Responding to our users’ questions and requests (we offer a 100% response service)
  • Processing complaints and claims in a timely manner 
  • Communicating feedback and bugs to the Tech Team
  • Reporting into the Associate Manager
  • Improving the overall member experience

Qualifications

What you will need to be successful:

  • Excellent proficiency in written and spoken Italian and English
  • Fluency in additional languages are an asset
  • Experience in customer service of course a plus
  • Proven ability to prioritise busy workloads
  • Sincere willingness to fairly balance our business and members' needs
  • Strong ability to work on his own while being dynamic and hardworking
  • Strong knowledge of the internet ecosystem
  • A prior experience using the service as a driver, a passenger or both, would be a plus
  • Be humble, structured, organised, motivated by innovation and a relentless doer 
  • Enjoy working as a team-player and learning from others

Additional Information

A few practical details about the role

  • Location: 
    • evening and weekend : homeworking from your place
    • 1 or 2 days a week in Paris BlaBlaCar's headquarters (office hours) 
  • Contract: 
    • Part-time 20h / week (the goal is to define a custom planning with you)
    • Mainly on evenings from 6PM to 9PM and weekends
    • 6 months' contract (CDD renewable)
  • Compensation: 12€ gross hourly 
  • Training: The paid training will require to spend around 24h in the BlaBlaCar office during office hours (as you can between 9 and 5:30). We usually like to split the coaching in different sessions of 3 to 4 hours max. 
  • When?As soon as you are ready

_______________________________________________________

What we offer all of our employees

  • A start-up spirit that fosters agility, teamwork and impact

  • Challenging career opportunities in a high-growth and fast-paced environment

  • An inspiring working environment including state-of-the-art office spaces

  • Free carpooling to live our value “Be The Member”

  • Annual BlaBlaBreak which takes us all for an unforgettable weekend

  • Possibility to do a BlaBlaSwap once a year and go work from another BlaBlaOffice abroad

  • Bi-Weekly BlaBlaTalks when we learn from each other

  • Weekly Tech Demos

What is next

If you are ready to join our exciting journey, please apply below: 

  • upload your resume in English (PDF format)
  • answer our questions in English. 

You might have to answer a question in your mother tongue or in the language of the position you’re applying for. Please note that only complete applications will be reviewed by our hiring team and that all your information will be kept confidential.

You can expect us to review your application within the following 2 weeks. If your application and profile fit our requirements, we will send you a first video test and then we will invite you for various interviews with our Community Relations Team.

common.workspaces

Benefits

BlaBlaBreak: yearly activity gathering all local team for a weekend together.
BlaBlaBreak: yearly activity gathering all local team for a weekend together.
BlaBlaParty
BlaBlaParty
BlaBlaSwap: yearly office swap in another BlaBlaCar office of your choice
BlaBlaSwap: yearly office swap in another BlaBlaCar office of your choice
BlaBlaTime: weekly global meeting where each team presents its main focus and activities
BlaBlaTime: weekly global meeting where each team presents its main focus and activities
Breakfast
Breakfast
Holidays
Holidays
International Weeks: each six months all local teams get together in the Paris HQ for a week
International Weeks: each six months all local teams get together in the Paris HQ for a week
Onboarding Week in Paris HQ
Onboarding Week in Paris HQ
Team Building Weekend
Team Building Weekend

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