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Part-Time Member Relations Agent (India)

Description

Why join us?

One of BlaBlaCar’s key strategic goals is to foster a highly engaged community of users. The Community Relations Team at BlaBlaCar aims at providing assistance to this community, by listening to users, guiding them and satisfying them. This ensures our members an enriching and trustworthy experience. The Community Relations Team is answering questions and requests in 30 different languages, everyday and 7 days a week.

What you will directly contribute to:

  • Moderating member profiles and their content (vehicle pictures, trips, etc.)
  • Answering to member messages in a timely manner
  • Providing users with guidance and support through various channels (tickets, chat & phone) at high quality level (we offer a 100% response service)
  • Overseeing the overall activity on our social media (Facebook, Twitter, etc.) and maintaining dynamics within the anglosaxon community
  • Gathering members' feedback and communicating it to the Tech Team
  • Reporting into the Associate Manager
  • Improving the overall member experience

For this position, you will be working mostly in the office and some hours remotely from home.

common.workspaces

Benefits

BlaBlaBreak: yearly activity gathering all local team for a weekend together.
BlaBlaBreak: yearly activity gathering all local team for a weekend together.
BlaBlaParty
BlaBlaParty
BlaBlaSwap: yearly office swap in another BlaBlaCar office of your choice
BlaBlaSwap: yearly office swap in another BlaBlaCar office of your choice
BlaBlaTime: weekly global meeting where each team presents its main focus and activities
BlaBlaTime: weekly global meeting where each team presents its main focus and activities
Breakfast
Breakfast
Holidays
Holidays
International Weeks: each six months all local teams get together in the Paris HQ for a week
International Weeks: each six months all local teams get together in the Paris HQ for a week
Onboarding Week in Paris HQ
Onboarding Week in Paris HQ
Team Building Weekend
Team Building Weekend