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Seasonal Community Relations Agent (FR)

Paris

Vacancy opened 22-02-2019

Description

Why join us?

One of BlaBlaCar’s key strategic goals is to foster a highly engaged community of users.

The Community Relations Team at BlaBlaCar aims at providing assistance to this community, by listening to users, guiding them and satisfying them. This ensures our members an enriching and trustworthy experience. The Community Relations Team is answering questions and requests in 30 different languages, everyday and 7 days a week.

Your role will be key to help the French Community Relations team guide members during the BlaBlaCar high season.

What you will directly contribute to:

  • Moderating member profiles and their content

  • Answering well and fast to member messages via email and Social Media channels

  • Providing users with guidance and support through various channels (tickets, chat & phone) at high quality level (we offer a 100% response service)

  • Gathering members' feedback and communicating it to the Tech Team

  • Improving the overall member experience

Working hours will be both at the office during the week and covering some evening and weekend hours working from home.

common.workspaces

Benefits

BlaBlaBreak: yearly activity gathering all local team for a weekend together.
BlaBlaBreak: yearly activity gathering all local team for a weekend together.
BlaBlaParty
BlaBlaParty
BlaBlaSwap: yearly office swap in another BlaBlaCar office of your choice
BlaBlaSwap: yearly office swap in another BlaBlaCar office of your choice
BlaBlaTime: weekly global meeting where each team presents its main focus and activities
BlaBlaTime: weekly global meeting where each team presents its main focus and activities
Breakfast
Breakfast
Holidays
Holidays
International Weeks: each six months all local teams get together in the Paris HQ for a week
International Weeks: each six months all local teams get together in the Paris HQ for a week
Onboarding Week in Paris HQ
Onboarding Week in Paris HQ
Team Building Weekend
Team Building Weekend