Now you follow Seasonal Community Relations Agent (FR). You can view all the Vacancies you follow on your profile.
Why join us?
One of BlaBlaCar’s key strategic goals is to foster a highly engaged community of users.
The Community Relations Team at BlaBlaCar aims at providing assistance to this community, by listening to users, guiding them and satisfying them. This ensures our members an enriching and trustworthy experience. The Community Relations Team is answering questions and requests in 30 different languages, everyday and 7 days a week.
Your role will be key to help the French Community Relations team guide members during the BlaBlaCar high season.
What you will directly contribute to:
Moderating member profiles and their content
Answering well and fast to member messages via email and Social Media channels
Providing users with guidance and support through various channels (tickets, chat & phone) at high quality level (we offer a 100% response service)
Gathering members' feedback and communicating it to the Tech Team
Improving the overall member experience
Working hours will be both at the office during the week and covering some evening and weekend hours working from home.