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BlaBlaCar is the world’s leading long-distance carpooling platform – a global, trusted community of 70 million drivers and passengers in 22 countries. The platform connects people looking to travel long distances with drivers heading the same way, so they can travel together and share the cost. With the recent integration of a coach network and a commuter carpooling service, BlaBlaCar aims to become the go-to for shared road mobility. Affordable, convenient and user-friendly, wherever there’s a road, there’s a BlaBlaCar.
Why join us?
One of BlaBlaCar’s key strategic goals is to foster a highly engaged community of users.
The Community Relations Team at BlaBlaCar aims at providing assistance to this community, by listening to users, guiding them and satisfying them. This ensures our members an enriching and trustworthy experience. The Community Relations Team is answering questions and requests in 30 different languages, everyday and 7 days a week.
Your role will be key to help the French Community Relations team guide members during the BlaBlaCar high season.
What you will directly contribute to:
Moderating member profiles and their content
Answering well and fast to member messages via email and Social Media channels
Providing users with guidance and support through various channels (tickets, chat & phone) at high quality level (we offer a 100% response service)
Gathering members' feedback and communicating it to the Tech Team
Improving the overall member experience
Working hours will be both at the office during the week and covering some evening and weekend hours working from home.
What you will need to be successful
Be fluent in written and spoken French, easy communication in English
Ability to handle high volumes efficiently
Agree to work some evenings and weekend hours
Experience in customer service an asset
Experience with BlaBlaCar or carpooling a plus
A few practical details about the role
Start beginning of April
In our Paris office and remote hours from home evenings and weekends
3 to 6 months contract (non-renewable fixed term contract)
25 to 35 hours a week; set weekly schedule to be discussed
What we offer all of our employees
A start-up spirit that fosters agility, teamwork and impact
An inspiring and international working environment
Free carpooling to live our value “Be The Member”
Bi-monthly BlaBlaTalks to learn from each other
What is next
If you are ready to join our exciting journey, please apply below. You may upload your resume in French or English, in PDF format. You will have to answer a few questions in French and one in English.
We will review your application within the next two weeks. If your profile fits our requirements, we will send you a first video test. We will then invite you for 2 to 3 interviews with our Community Relations Team.
Please note that only complete applications will be reviewed by our hiring team and that all your information will be kept confidential.
BlaBlaCar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.