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Social Media Customer care Specialist (Spanish based in Paris)

Created on 06-02-2019
Location Paris

Description

Why join us?

One of BlaBlaCar’s key strategic goals is to foster a highly engaged community of users. The Community Relations Team at BlaBlaCar aims at providing assistance to this community, by listening to users, guiding them and satisfying them. This ensures our members an enriching and trustworthy experience. The Community Relations Team is answering questions and requests in 30 different languages, everyday and 7 days a week.

What you will directly contribute to:

  • Answering to member's questions and claims through Social Media channels for the Spanish market
  • Moderating content and interacting with the community on our Social Media channels (Facebook, Twitter, Instagram etc)
  • Monitoring and analysing the overall activity on our Social Media channels
  • Managing and making grow BlaBlaHelp, a community-based platform allowing our most committed members to help BlaBlaCar users through a live chat
  • Sharing best practices with your team about BlaBlaHelp and Social Media
  • Providing users with guidance and gathering members' feedback through various channels  (tickets, social media, BlaBlaHelp & phone)  
  • Reporting into the Associate Manager

Benefit

BlaBlaBreak: yearly activity gathering all local team for a weekend together.

BlaBlaBreak:...

BlaBlaParty

BlaBlaParty

BlaBlaSwap: yearly office swap in another BlaBlaCar office of your choice

BlaBlaSwap: ...

BlaBlaTime: weekly global meeting where each team presents its main focus and activities

BlaBlaTime: ...

Breakfast

Breakfast

Holidays

Holidays

International Weeks: each six months all local teams get together in the Paris HQ for a week

Internationa...

Onboarding Week in Paris HQ

Onboarding W...

Team Building Weekend

Team Buildin...

CLOSED VACANCY Apply now

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