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Social Media Customer care Specialist (Spanish based in Paris)

Description

Why join us?

One of BlaBlaCar’s key strategic goals is to foster a highly engaged community of users. The Community Relations Team at BlaBlaCar aims at providing assistance to this community, by listening to users, guiding them and satisfying them. This ensures our members an enriching and trustworthy experience. The Community Relations Team is answering questions and requests in 30 different languages, everyday and 7 days a week.

What you will directly contribute to:

  • Answering to member's questions and claims through Social Media channels for the Spanish market
  • Moderating content and interacting with the community on our Social Media channels (Facebook, Twitter, Instagram etc)
  • Monitoring and analysing the overall activity on our Social Media channels
  • Managing and making grow BlaBlaHelp, a community-based platform allowing our most committed members to help BlaBlaCar users through a live chat
  • Sharing best practices with your team about BlaBlaHelp and Social Media
  • Providing users with guidance and gathering members' feedback through various channels  (tickets, social media, BlaBlaHelp & phone)  
  • Reporting into the Associate Manager

common.workspaces

Benefits

BlaBlaBreak: yearly activity gathering all local team for a weekend together.
BlaBlaBreak: yearly activity gathering all local team for a weekend together.
BlaBlaParty
BlaBlaParty
BlaBlaSwap: yearly office swap in another BlaBlaCar office of your choice
BlaBlaSwap: yearly office swap in another BlaBlaCar office of your choice
BlaBlaTime: weekly global meeting where each team presents its main focus and activities
BlaBlaTime: weekly global meeting where each team presents its main focus and activities
Breakfast
Breakfast
Holidays
Holidays
International Weeks: each six months all local teams get together in the Paris HQ for a week
International Weeks: each six months all local teams get together in the Paris HQ for a week
Onboarding Week in Paris HQ
Onboarding Week in Paris HQ
Team Building Weekend
Team Building Weekend