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IT Helpdesk Intern

Created on 15-06-2019
Location Barcelona

Description

Company Description

We are looking for a passionate IT Helpdesk Intern (m/f) who will assist the IT Department by giving support to Ofertia staff and helping with internal business operations.

Ofertia is a digital company based in lively Barcelona. Our mission is to revolutionize the way people do shopping, covering the gap between the online and offline shopping worlds. We help retailers to drive more customers to their stores by publishing digital circulars on our mobile apps and web portals, where consumers can find the best offers from their favorite stores around them.

Ofertia is part of the Bonial.com Group with more than 330 employees worldwide, headquartered in Berlin and with offices in Bogotá, Barcelona, Berlin, Mexico City, and Paris.

Job Description

●        Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware

●        Performing lab work on computers that are new or need repairs

●        Maintain daily performance of computer systems

●        Troubleshoot and resolve basic network and server access problems for end-users

●        Troubleshoot and resolve issues with WAN, Loadbalancers LAN, Wifi Ap, firewall, VPN, etc. systems

●        Research and troubleshoot unfamiliar errors using online knowledge base and other resources to effectively identify and resolve problems

Qualifications

Technical skills:

●        Working knowledge of help desk software, databases and remote control

●        Advanced troubleshooting and multi-tasking skills

●        Working knowledge of Windows, MacOs and Linux

●        Adaptability, multi-tasking skills, and the ability to be a self-starter

●        Proven working experience in providing help desk support preferred, but not required

●        Understanding of querying databases, Excel, or CRM databases is a plus

Personal skills:

●        Positive attitude with excellent interpersonal skills

●        Problem-solving and decision-making

●        A curious mind

Additional Information

●        We offer you 400 € gross/month for a part-time (20h/w) internship (ideally, morning shift)

●        We have an entrepreneurial & dynamic culture and a warm family atmosphere that will make your experience with us unique

●        Ofertia is one of the most exciting digital companies in the heart of Barcelona with a disruptive product and friendly working hours

●        We support your personal and professional development with challenging projects and  training programs

●        Get the most out of a great environment with office parties and team building events.

●        A company culture driven by pioneer-thinking and talent that crosses departments through flat hierarchies and short communication channels

●        Free beverages and snacks (coffee, tea, fresh fruit, etc)

Benefit

Activity Room and Gym

Activity Roo...

Free coffee, fruits and vegetables

Free coffee,...

German and English language classes

German and E...

International Teams

Internationa...

Parent and Child Room

Parent and C...

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