Description
Looking for a job to get you out of bed?
At Casper, we believe that better sleep makes for better living. We design products and experiences to help you dream your way to a better life!
We are looking for a naturally charismatic leader with exceptional service and sales acumen to be the Associate Store Manager for our Outlet store. You will oversee staff and day-to-day operations alongside the Store Manager. You are passionate about people management and recognize that getting the best from your team requires leading by example, active coaching and investing in their development. You have a practical sensibility when it comes to customer journey and excel in retail operations & data-driven decision making.
When you’re not catching zzz’s, this is what you’ll do:
The Customer
- Create an engaging customer experience that focuses on building relationships through the connection and relation of our brand and brand values.
- Manage a customer journey that is operationally sound through floor zoning, merchandising, back-of-house strategy and seamless execution.
- Evangelize the Casper mission of sleep and increase customer awareness.
- Be the voice of the customer, ensuring insights and opportunities to improve brand, product and services are communicated back to the Casper organization.
- Responsible for meeting/exceeding sales plans and increasing Casper’s market penetration rate.
- Balance a transactional sales environment with one that is still high touch.
- Ensure our operations, visuals, and
The Team
- Assume managerial duties in the absence of the manager, including staff scheduling, opening/closing, inventory management, upholding visual brand standards, maintaining safe working conditions and facilities maintenance.
- Recruit, retain and develop a unique talent pool through continuous daily networking and interviewing prospective candidates.
- Develop, coach, and mentor a world class service-minded & operational team.
- Maintain performance culture of ownership, continuous improvement and goal achievement.
- Implement and supervise ongoing training and feedback with the team.
- Work with the fleet to build out back of house processes and manage continuous improvements.
Our dream candidate has...
- 3+ years minimum experience as a people leader in Retail, sales, customer service or hospitality industry. Outlet experience preferred.
- Deep and institutional knowledge of 4 wall store operations.
- Exceptional leadership capabilities with a track record of attracting, developing, and motivating top talent, swiftly adapting to change, and leading others through the fast paced environments
- Financial management experience with success in driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
- Deep and demonstrated understanding of service excellence
- The desire to work in a fast paced, entrepreneurial environment – understands the importance of experimentation and iteration.
- Willing to relocate for growth opportunities
- Must be able to lift at least 50lbs
- Bachelor’s Degree or equivalent
If you dream about this stuff this job is probably right for you. We look forward to learning more about you, but if you’re feeling sleepy, take a nap before applying!
