New Store Openings Coach

Description

Casper (casper.com) is a global sleep company that launched in 2014 with an obsessively engineered, outrageously comfortable mattress sold directly to consumers. Its critically acclaimed sleep surface was developed in-house, has a sleek design, and is delivered in a small, "how did they do that?"-sized box. The company is one of the fastest-growing consumer brands of all time, and its product line has expanded to include sheets, pillows, a matching foundation, and a dog mattress. Casper was named one of Fast Company's 50 Most Innovative Companies in 2017, and its eponymous mattress was crowned one of TIME Magazine's Best Inventions.

We are deeply committed to building a diverse and inclusive workforce so that we represent all those who dream big equally.

Summary

The Casper Retail team is looking for a New Store Opening coach to join our growing team!

In this highly multifaceted leadership role, you will coach and mentor our new stores to success, serving as their key point of contact from initial onboarding through 90D New Store Opening Graduation.

As we quickly grow our retail fleet, the NSO Coach role is instrumental in creating and nurturing a strong sense of community and culture throughout our fleet, ensuring that our values and mission as a brand are felt at all levels of the organization.

This role will be based out of our New York City headquarters; expected to travel 75% - 80% of the time.

Responsibilities & Duties

• Proven ability to lead both store teams and individuals, from store management to sales associates
• Experience with all components and levels of retail, from store operations to people development to business leadership
• Responsible for executing and delivering onboarding training, per the outlined NSO curriculum (Brand, Product, Clienteling, Processes + Systems)
• Responsible for ensuring success of the new store. Accountable for executing ongoing coaching & mentorship, diagnosing needs and providing solutions
• Adjust coaching and training based on the individual needs of the store and the needs of each individual team member
• Maintain regular communication with each new store for 90 days after opening and monitor performance; lead milestone check-ins at key post-open intervals
• Report on new store opening performance and insights to broader Retail organization
• Inform and suggest iterations to new store training curriculum and ongoing training program, working cross-functionally with New Store Opening team, Learning & Development and Retail Experience
• Act with great agility and adaptability in a fast-paced and sometimes hectic environment.  Possess mental agility, comfort with ambiguity and the capacity to change old behaviors in light of new information and needs
• Will report to the Retail Experience Manager

Qualifications & Skills

• Bachelor’s degree required
• Must have strong communication skills and have experience training small and large groups of people with different facilitation methods and techniques
• Must be an excellent coach and possess the ability to mentor both Sleep Specialists and store managers throughout the New Store Opening process
• Capable of seeing the larger picture and understanding how your role impacts and influences the larger business
• Self-motivated, entrepreneurial mindset, outstanding communication, strong capability to identify and solve problems independently
• Attention to detail, well-organized and reliable
• Fun and positive personality while being professional and eager to succeed
• Willingness to travel 60-80%, and work flexible days - including evenings, weekends, and some holidays
• Minimum of 3 years relevant experience with increasing responsibilities and experience
• Knowledge of retail required

• Salary to pay your bills, a potential bonus for some splurging, and equity so that you’re part of the Casper family.
• Medical, vision, and dental insurance to help you with those coughs or cavities (too many waffles...).
• 401K program so you have some savings for later in life.
• Extra cash incentives for being healthy and fit (we actually give you money to track your sleep!).
• Unlimited vacation policy.  If you need time off just take it; we trust you!
• Bi-weekly catered lunches to catch up with your teammates.
• Free snacks and coffee, including a huge breakfast selection (10 types of cereal anyone?)
• Nap pods, for those days when you stayed out a little too late...
• A full gifted bed set when you join (mattress, sheets, pillows, the works)!

If you dream about this stuff this job is probably right for you.  We look forward to learning more about you, but if you’re feeling sleepy, take a nap before applying!