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Description
Looking for a job to get you out of bed?Casper (casper.com) was created to re-imagine sleep from the ground up, beginning with its obsessively engineered, outrageously comfortable mattress. All of Casper’s sleep products — including its pillow, bedding, and furniture — are developed in-house by the company’s award-winning R&D team in San Francisco. Casper was named one of Fast Company’s Most Innovative Companies in the World and its eponymous mattress was crowned one of TIME Magazine's Best Inventions.
We are deeply committed to building a diverse and inclusive workforce so that we represent all those who dream big equally.
When you’re not catching zzz’s, this is what you’ll do
- Triage and provide level II support for corporate and retail IT support requests.
- Setup and configuration of new hardware (computers, printers, AV equipment) and software.
- Support and maintain our core IT services (G Suite, Meraki, Slack, Box, JAMF, AirWatch, JIRA).
- Create and revise IT operations playbooks and end-user documentation.
- Assist in carrying out small and large scale IT projects.
- Bachelor’s Degree in Computer Science, Information Technology or a related field preferred
- 3+ years experience as an IT professional supporting Windows, Mac and Linux platforms.
- Certified in ITSM, A+, Network+, ACMT.
- Highly collaborative; exceptional verbal and written communication skills.
- Ability to multitask and work in a fast-paced environment.
- Cohesive team player able to interface with others throughout the ticket lifecycle.
- Self starter; ability to prioritize and follow through on all tasks.
- Precise attention to time keeping and documentation.
- Participation in our HQ bonus program for some splurging and equity so that you’re part of the Casper family.
- Medical, vision, and dental insurance to help you with those coughs or cavities (too many waffles...)..
- Wellness programs like cash incentives for tracking sleep and fitness, credits for your favorite studios and in-office activities
- Unlimited vacation policy. If you need time off just take it; we trust you!
- Catered lunches twice a week to give you time to catch up with your teammate
- Free snacks and coffee, including a huge breakfast selection (10 types of cereal anyone?)
- A full gifted bed set when you join and product discounts for friends and family!
If you dream about this stuff this job is probably right for you. We look forward to learning more about you!
CLOSED VACANCY
Apply now
