7 job openings

London

Industry

Internet

Foundation Date

2012

Face It

London

Story

Founded in London in 2012, FACEIT is the leading independent competitive gaming platform for online multiplayer games, with more than 5 million users logging in a total of over 12 million online game sessions each month. FACEIT allows players to easily play in tournaments and leagues for virtual and real-world prizes through automated tournament management and matchmaking technology. For developers, FACEIT’s advanced software development kit (SDK) allows game creators to easily integrate user-friendly matchmaking and tournaments into their titles to allow gamers to take part in competitive online games at all skill levels. eSports organizers, players and communities use FACEIT to create and manage online competitions.

Meet the Team

Job Opportunities

Vacancy opened 27-06-2016
Location: London

Job purpose :
As a Customer Service Representative you are the voice of the company, customer and the first point of contact for our player community. You will interact with our community to answer a wide range of customer inquiries relating to our platform, games and service to ultimately encourage loyalty by providing our players with an unrivalled and amazing support experience.  
Responsibilities

  • Handle support tickets via Zendesk.
  • Be the point of contact for Live Chat volunteers and handle chat’s directly during busy periods.
  • Be THE digital voice of support on Facebook, Twitter & Reddit.
  • Become our Platform/Product handling all questions from our player community
  • Work closely with other departments e.g. give feedback to our development team and report bugs to colleagues 

  • Required Skills & Experience

  • At least one year in a customer service environment
  • Excellent communication skills
  • You are open, friendly and a genuine team player
  • Ability to retain an overview even when there you have a high level of inbound enquiries

  • Desirable

  • Experience with Zendesk/Social Media
  • Knowledge of languages other than English is an advantage
  • Ideally you are a gamer yourself and are passionate about the games on our platform

  • Benefits of joining FACEIT

  • Your professional growth is important to us. We provide agile structures, flat hierarchies, and ongoing training opportunities.
  • Offices 5 minutes from Piccadilly Circus station 
  • Monthly drinks and dinner in the office
  • Kitchen stocked with refreshments, cereals, bread, spreads (coffee machines everywhere – this company is Italian after all!) 
  • Vacancy opened 05-05-2016
    Location: London

    Job purpose :
    We are hiring an Information Security Engineer to establish and improve the security of our product at every stage of the development lifecycle. You will build tools to help our engineers write secure code, break applications by performing penetration tests across our products, and become the internal application security expert. 
    Responsibilities

  • Investigate and identify technical security issues and weaknesses and design solutions to prevent future re-occurrences
  • Improve security during architecture and design discussions
  • Track secure design requirements from design to deployment including code quality, cryptography, hash functions, and key material handling
  • Perform application penetration and security functional testing
  • Design, document, and implement technical information security processes, procedures, guidelines, and solutions

  • Requirements

  • 3+ years of experience in application security related field (code reviews, application penetration testing, security engineering, operations, development)
  • Proficient in at least one programming language
  • Deep experience in a minimum of two (cryptography, web app security, authentication and security protocols, mobile app sec, cloud based services like AWS or azure, secure application architecture)
  • Experience working with multiple operating systems, with expert level knowledge of LINUX/UNIX
  • Experience with applied cryptography including PKI, SSL, and key management
  • Advanced knowledge of TCP/IP networking, and network services such as DNS, SMTP, DHCP, etc
  • Security hardening techniques for Server OS (Linux & Windows), Databases (MySQL, MS SQL), and Application Servers
  • Compiled and interpreted programs, for example: database systems, web Servers, application Servers, Firewalls, Routers, load balancers, Switches, and different types of Middleware
  • Experience in threat modelling and attack detection

  • Desirable

  • Passion for eSport is a plus
  • Previous experience working for platforms and/or startups

  • Education

  • BSc in computer science or other relevant technical qualification
  • Vacancy opened 25-07-2016
    Location: London

    Job purpose :
    As a VP of Product at FACEIT, will play a leading role in a well funded growing startup working alongside the founders and extraordinary international team. You will face incredible challenges in driving the development of the world's largest competitive gaming platform. You will work closely with our team of engineers, designers and data scientists to ship products that create transformational experiences for gamers millions of times each week. You will own an important part of the product. 
    Responsibilities

  • Defining product roll-out strategy
  • Vision, roadmapping, goal setting, spec writing, managing project execution, A/B testing, UI/UX wireframing
  • Shipping features across various platforms (iOS, Android, and Web) 

  • Requirements

  • 6+ years consumer internet product management experience with multiple successful product launches under your belt
  • Radical thinking paired with strong execution - can envision a world different than the status quo with the ability to articulate a clear path to get there
  • Creative problem solver - able to identify real obstacles and viable solutions
  • Not hesitant to get hands dirty and do whatever is necessary to ensure success
  • Technical, garnering respect from engineers
  • Rigorous - asks hard questions, validates assumptions, connects the dots
  • Passion for great design, you should know what works, what doesn't and why

  • Bonus Points

  • Former engineer, designer, startup founder, competitive gamer
  • knowledge of gamification systems
  • A demonstrated interest in one of the games on the platform

  • Benefits

  • Offices 5 minutes from Piccadilly Circus station
  • Monthly drinks and dinner in the office
  • Kitchen stocked with refreshments, cereals, bread, spreads (coffee machines everywhere – this company is Italian after all!)
  • Vacancy opened 22-11-2015
    Location: London

    Job purpose :
    As a Senior Front-End Developer, you will lead the development and maintenance of our core web application and SDK widgets.
    Responsibilities

  • Work closely/within the Product and Development teams to bring wire-frames and mock-ups to life using HTML5, CSS3, and Javascript;
  • Work in an agile environment;
  • Create clean, functional, and extensible cross browser code;
  • Collaborate on the design and implementation of new features;
  • Partner closely with design team to produce an application that flows seamlessly and works intuitively with our users;
  • Research and adapt new technologies quickly in a dynamic work environment;
  • Work with the Product team to define new features and create technical requirements.

  • Required Skills

  • Understanding of the full Angular JS development and runtime cycles;
  • Experience with websockets and real-time messaging;
  • Strong OOPS concepts and desire to learn new frameworks;
  • Ability to architect, build, iterate and manage set of HTML5 applications;
  • Attitude to write and maintain an automated test environment; 
  • Astrong passion for video games and eSport is a plus.
  • Knowledge of WinJS, Node.js, Backbone.js and / or Java is a plus.

  • Education

  • BS/MS/PhD in computer science or other relevant technical degree from a reputable institute.

  • Experience

  • 3 years+ of user interface development experience; 
  • 5 years+ of experience as front-end web developer;
  • 2 years + of strong knowledge on applicationdevelopment using Angular JS, HTML5, CSS3.
  • Vacancy opened 19-11-2015
    Location: London

    Job purpose :
    As a Product Manager / Owner at FACEIT, you will face incredible challenges in driving the development of the world's largest competitive gaming platform. You will work closely with our team of engineers, designers and data scientists to ship products that create transformational experiences for gamers millions of times each week. You will own an important part of the product.
    The basics

  • Vision, roadmapping, goal setting, spec writing, managing project execution, A/B testing, UI/UX wireframing, defining product roll-out strategy
  • Proven experience and passion for building great products
  • Multiple successful product launches under your belt
  • Has gotten hands dirty shipping features across various platforms (iOS, Android, and Web) 
  • 5+ years consumer internet product management experience

  • Type of Person

  • Radical thinking paired with strong execution - can envision a world different than the status quo with the ability to articulate a clear path to get there.
  • Creative problem solver - able to identify real obstacles and viable solutions
  • Not hesitant to get hands dirty and do whatever is necessary to ensure success
  • Outcome oriented - not reactionary; they articulate the desired outcome and work collaboratively to create a path to achieve it
  • Technical, garnering respect from engineers

  • Passion

  • Must have a great understanding and demonstrated interest in gaming
  • Rigorous - asks hard questions, validates assumptions, connects the dots
  • Passion for great design, you should know what works, what doesn't and why
  • Must have played competitive games, ideally one listed on the platform

  • Preferred

  • Former engineer, designer, startup founder, competitive gamer
  • Currently residing in or willing to move to London.
  • Why Join Face It