6 job openings

London

Industry

Internet

Foundation Date

2012

Face It

London

Story

Founded in London in 2012, FACEIT is the leading independent competitive gaming platform for online multiplayer games, with more than 5 million users logging in a total of over 12 million online game sessions each month. FACEIT allows players to easily play in tournaments and leagues for virtual and real-world prizes through automated tournament management and matchmaking technology. For developers, FACEIT’s advanced software development kit (SDK) allows game creators to easily integrate user-friendly matchmaking and tournaments into their titles to allow gamers to take part in competitive online games at all skill levels. eSports organizers, players and communities use FACEIT to create and manage online competitions.

Meet the Team

Job Opportunities



Vacancy opened 06-06-2017
Location: London

Job purpose :
As Customer Support Manager, you will mentor, motivate, develop and lead the FACEIT customer service team to ensure the highest level of service is provided across FACEIT. You'll be a relentlessly people-focused leader who drives not only for results but also to continuously improve everyone around them.
You will oversee the production, application and review of an Operational Strategy in support of the overall Customer Support objectives, as well as designing reviews, implementations, focusing on providing a quality service.
To be successful in this role you will have a proven track record managing and inspiring teams, preferably in a startup environment. With a passion for great Customer Service you will have the ability to demonstrate a think on your feet approach and be comfortable working within a rapidly changing, high performance environment. Excellent people, communication and influencing skills are key, as is the ability to drive customer service and enhance the customer experience.
Responsibilities

  • Lead your team to deliver an incredibly high quality support experience to players;
  • Mentor and inspire a young team of enthusiast professionals;
  • Develop and execute a vision for how the totality of the player support experience (people, processes, tools, etc.) comes together to create a smooth experience and engaged players;
  • Help create and preserve an overall high quality player support experience across the globe
  • Focus on development - nurturing your team and helping them achieve their full potential;
  • Develop a growth plan, mission and strategy for the next three years, building a scalable system and architecture;
  • Develop service procedures, policies and standards;
  • Analyse statistics and compile accurate reports;
  • Creation and monitoring of KPI's on quality and efficiency to improve the customer experience.

  • Requirements

  • Experience managing remote/offsite agents across multiple timezones;
  • Excellent knowledge of management methods and techniques;
  • Ability to think strategically and to lead;
  • Excellent knowledge of ZenDesk and working knowledge of other customer service software, databases and tools;
  • A passion for gaming or experience working for a gaming company is a must!

  • Benefits

  • Offices 5 minutes from Piccadilly Circus station;
  • Monthly drinks and dinner in the office;
  • Monthly massages;
  • Quarterly team outings;
  • Lunch provided daily and a kitchen stocked with refreshments, cereals, bread, spreads (coffee machines everywhere – our founding team is Italian after all!).
  • Vacancy opened 15-02-2016
    Location: London

    Job purpose :
    As a Graphic designer, you’ll be creating a wide range of graphic assets for our community, combining your artistry, passion and perseverance with your next-level design skills to render polished, positively stunning designs like infographics, banners, typography, vector icons, communication materials and so on for the millions of players using our products.Your experience will allow you to work flawlessly on Photoshop, Illustrator and possibly inDesign across web and print, handling different graphic file formats & delivering memorable work at a high standard.
    Responsibilities

  • Create engaging, usable, and effective visual designs to achieve player-focused goals and objectives;
  • Assist in creating concepts for sub-brands and partners, logos, and banners that fit inside of the FACEIT platform;
  • Create assets in Photoshop and Illustrator to be used for web and video content , as well as advertising campaigns, responsible for preparing print-ready assets and corporate branding materials;
  • Collaborate with a cross-disciplinary group of product managers, sales people and designers, creating inspirational visual design that speaks to players and engages our users;
  • Always look to learn and push yourself to learn new techniques and methods.

  • Required Skills

  • Very good knowledge of Photoshop & Illustrator, InDesign;
  • Experience with 3D modelling software;
  • Aesthetic Judgement with a keen eye for light, colour, value, form, typography and composition, with strong attention to detail;
  • Self-motivated, good communication skills, and a great team player with a can-do attitude;
  • Passionate about gaming or prior experience working in gaming;
  • Open to feedback and direction;
  • Able to understand and incorporate requests for revisions.
  • Vacancy opened 19-04-2017
    Location: London

    Job purpose :
    Founded in London in 2012, FACEIT has quickly become the leading platform for online competitions in PvP multiplayer games. FACEIT allows players to easily play in tournaments and leagues for virtual and real-world prizes through automated tournament management and matchmaking technology. With over 6,000,000 users and continuous exponential growth we now host over 2,000 tournaments and 12,000,000 game sessions per month.

    For developers, FACEIT’s advanced software development kit (SDK) allows game creators to easily integrate user-friendly matchmaking and tournaments into their titles to allow gamers to take part in competitive online games at all skill levels. eSports organizers, players and communities use FACEIT to create and manage online competitions. As a Senior Front-End Developer, you will lead the development of new and exciting features and maintenance of our core web application and SDK widgets.

    We have a common passion for online games and are a close group of people that share a “work hard, play hard” mentality. We had tons of fun building the company from scratch and never stopped.

    Required Skills

  • Understanding of the full Angular development and runtime cycles; 
  • Experience with websockets and real-time messaging;· 
  • Strong OOPS concepts and desire to learn new frameworks; 
  • Ability to architect, build, iterate and manage set of HTML5 applications; 
  • Attitude to write and maintain an automated test environment; 
  • A strong passion for videogames and eSport is a plus. 
  • Bonus points for any experience with the following: React, WinJS, Node.js, Java, Erlang. 
  • Experience

  • 3 years+ of user interface development experience; 
  • 3 years+ of experience as front-end web developer; 
  • 2 years+ of strong knowledge on application development using either Angular or React 
  • Benefits

  • Your professional growth is important to us. We provide ongoing training opportunities; 
  • Offices 5 minutes from Piccadilly Circus station; 
  • Monthly drinks and dinner in the office; 
  • Quarterly team outings; 
  • Kitchen stocked with refreshments, cereals, bread, spreads (coffee machines everywhere – this company is Italian after all!).
  • Vacancy opened 09-08-2016
    Location: London

    Job purpose :
    As Events Manager at Overlord Media (part of the FACEIT group), you will be coordinate with multiple people to plan and execute our ambitious goals while keeping projects on track and stakeholders informed.  You will play a vital role in the operations of different projects, including but not limited to the Esport Championship Series. Your experience in negotiation and communication will help you coordinate the different parties and projects in order to achieve high quality results.
    You must have strong organisation skills, a passion for gaming and the ability to execute under evolving timelines and sometimes extreme pressure.

    Responsibilities

  • Establish plans for pre-event preparation including but not limited to location, conception, logistics, staffing and supplier selection;
  • Create event task lists and ensure that everything is done in a timely manner, assigning responsibilities to the different staff members;
  • Manage all the relationships on site, including suppliers and members of staff;
  • Work with Marketing Director to ensure event schedule and the like are communicated correctly and ticket sales planned;
  • Ensure that all events are delivered at high quality levels;
  • Work with Finance Team & Project Manager to ensure events are within budget.
  • Deal with issues and problems that may arise and find quick and feasible solutions.

  • Required Skills

  • Strong organisational and negotiating skills with attention to detail;
  • Outstanding written and oral skills with the ability to clearly communicate how plans will deliver;
  • Great interpersonal skills including effective relationship creation and management;
  • Demonstrable understanding of the gaming industry;

  • Experience

  • 3 years+ of demonstrated experience in events or sports industry;
  • Previous experience in leading teams and running projects;
  • Familiarity with Esport ecosystem is a plus.
  • Vacancy opened 22-11-2015
    Location: London

    Job purpose :
    As Senior Java Developer, you will be responsible of developing complex solutions for a fast growing platform. You will participate in all aspects of the software development lifecycle including planning, technical design, construction, peer reviews, documentation, testing and deployment.
    Responsibilities

  • Design and develop distributed APIs and scheduled procedures 
  • Solve complex technical requirements or issues by leading analysis and development;
  • Assist with the ongoing refinement of development and delivery methodology;
  • Work with the latest tools and continually learn and develop your skill set; 
  • Complete applications development by coordinating requirements, schedules, and activities;
  • Contribute to team meetings; troubleshooting development and production problems across multiple environments and operating platforms;
  • Develop any required proof-of-concept work as part of the technical design process;
  • Be responsible for the Code Level Design, Organisation of code, use of patterns for the successful implementation of a solution;
  • Support users by developing documentation and assistance tools;

  • Skills & Experience

  • 4 years+ experience as Java Developer;
  • Experience with Spring;
  • Excellent knowledge of Restful API;
  • Experience with Microservices;
  • Experience with AWS a plus;
  • Ability to clearly write technical and solution design specifications;
  • Ability to mentor other developers;
  • Passion for Videogames and eSport is a plus;
  • Previous working experience for platforms and/or startups is a plus.

  • Benefits

  • Your professional growth is important to us. We provide ongoing training opportunities;
  • Offices 5 minutes from Piccadilly Circus station;
  • Monthly drinks and dinner in the office;
  • Monthly massages;
  • Quarterly team outings;
  • Kitchen stocked with refreshments, cereals, bread, spreads (coffee machines everywhere – this company is Italian after all!).
  • Why Join Face It