22 job openings

London

Industry

Travel & Tourism

Foundation Date

2012

Festicket

London

Story

Festicket is transforming the way music fans discover and book tickets and travel packages for festivals around the world. Our platform revolutionises the music festival industry by offering an end-to-end experience for music travellers through an efficient two-sided marketplace for 500+ music festivals across 40 different countries! In three short years, we have become Europe's largest music festival platform.

Benefits

Cycle-to-work scheme
Free tickets for music festivals worldwide
Free breakfast
Weekly delivery of beers, food, snacks, fruits and drinks
Weekly Friday drinks
Fun monthly company events
Regular internal Ping Pong tournaments
Remote working days allotments / work from home options
Perks - free Festicket T-shirts, Jumpers and more
Value driven start-up culture

Meet the Team

Job Opportunities

Vacancy opened 26-01-2017
Location: London, United Kingdom

Job purpose :

Are you friendly, motivated and hard-working? If so we are looking for someone to join our fulfilment & operations team as an fulfilment executive.

ABOUT US

Festicket is transforming the way music fans discover and book tickets and travel packages for festivals around the world. Our platform revolutionises the music festival industry by offering an end-to-end experience for music travellers through an efficient two-sided marketplace for 500+ music festivals across 40 different countries! In three short years, we have become Europe's largest music festival platform.

Furthermore, we've announced Series B funding - https://techcrunch.com/2016/06/30/festicket-let-it... - and now we're looking to grow the Festicket Family!

YOUR ROLE

Your target is to clear open orders efficiently and in plenty of time before the festival. Each week, you'll get a set of open orders for several festivals. For each deal, you'll quickly learn to understand the fulfilment system and check the process is well defined. You are responsible for getting orders delivered to customers in advance of deadlines. You might need to send e-tickets, organize mailouts, or arrange collections.

We want people who always be able to find a solution when problems arise, and who use the problems to refine the process. You want to find the easiest way to complete a task, but you won't be afraid of getting your hands dirty when necessary. You might need to think creatively to get tickets to people at a festival on the other side of the world. In return, we'll give you plenty of responsibility from arriving, you'll have real input into our fulfilment strategies

You will work closely with the fulfilment manager and the operations team in order to finalize the last details as the festival approaches.

TASKS

  • Managing a list of suppliers accounts.
  • Organising delivery of all packages sold per festival (uploading, packing, mailing, following up...)
  • Managing customer data for each festival.
  • Ordering of tickets, updating partners, working with suppliers.
  • Help out with fraud checks, refunds and chargebacks.
  • Upholding the high standards of our Fulfilment & Operations team.
  • Requirements

  • True team player and an outgoing personality with confidence in interacting with all sorts of customers.
  • Our applicants are usually in the top 10-20% of their academic or professional peer group.
  • Highly motivated to learn and deliver a high standard service.
  • Organized, attentive to details, able to find solutions quickly.
  • Problem solving, independent, strong analytical and strategic thinker
  • Ambitious, able to work under pressure in a very busy environment
  • Pro-active, ambitious and result-oriented working style.
  • Ability to work and communicate in a fast paced international environment.
  • Fluent in English and either German or French (Desirable)
  • 6 months experience in a similar position. (Desirable)
  • Benefits

    We’re a team of 70 located in an amazing converted piano factory in Camden (NW1 8LH) a short stroll from Camden market and Primrose Hill. By joining us you will be part of one of the fastest growing music / travel start-up companies in Europe, where you will have ample opportunity for career progression as we continue to grow.

    We have a company culture which is very idea orientated and driven but also very social. It's entirely normal at 6pm on a Friday for half the company to be drinking together in the office and then planning to head out for a night out.

    Benefits also include:

  • Cycle-to-work scheme
  • Free tickets for music festivals worldwide
  • Free breakfast - including cereals, bread, marmalade, etc.
  • Weekly delivery of beers, food, snacks, fruits and drinks
  • Weekly Friday drinks
  • Fun monthly company events
  • Regular internal Ping Pong tournaments
  • Sales Trainings & budget for conferences
  • Remote working days allotments / work from home options
  • Regular team lunches
  • Perks - free Festicket T-shirts, Jumpers and more
  • Fun environment & great office next to Primrose Hill
  • Value driven start-up culture
  • Vacancy opened 20-01-2017
    Location: London, United Kingdom

    Job purpose :

    Festicket is transforming the way music fans discover and book tickets and travel packages for festivals around the world. Our platform revolutionises the music festival industry by offering an end-to-end experience for music travellers through an efficient two-sided marketplace for 500+ music festivals across 40 different countries! In three short years, we have become Europe's largest music festival platform.

    Furthermore, we've just announced Series B funding - https://techcrunch.com/2016/06/30/festicket-let-it... - and now we're looking to grow the Festicket Family!

    YOUR ROLE

  • Implement, Optimise and manage paid search campaigns
  • Ensure PPC campaigns are up and optimised according best practice guidelines
  • Manage medium to large-sized PPC budgets Based on ROAS
  • Ensure Conversion rate and ROAS optimisation based on targets
  • Reporting to the Head of Performance Marketing to ensure all paid search activity falls in line with the digital marketing strategy
  • Keep up to date with the latest industry trends
  • Analyse and recommend based on results
  • A/B testing at scale on Landing pages, copy, market segmentation, Bid optimisation...
  • Management of display activities & remarketing.
  • Requirements

  • Fluent in Dutch and English
  • 2 years of experience in a similar role (agency or client-side)
  • Proven track record in driving successful paid search, paid social, display campaigns
  • Knowledge of paid search platforms (google, Yahoo, Bing, Double-click,...)
  • Strong attention to detail
  • Passion for digital marketing in general
  • Effective communication and reporting skills
  • Microsoft excel ninja
  • Strong numerical and analytical skills
  • Love Music & Festivals
  • Economics / computer science background (highly desirable)
  • Coding skills (highly desirable)
  • Benefits

    We’re a team of 70 located in an amazing converted piano factory in Camden (NW1 8LH) a short stroll from Camden market and Primrose Hill. By joining us you will be part of one of the fastest growing music / travel start-up companies in Europe, where you will have ample opportunity for career progression as we continue to grow.

    We have a company culture which is very idea orientated and driven but also very social. It's entirely normal at 6pm on a Friday for half the company to be drinking together in the office and then planning to head out for a night out.

    Benefits also include:

  • Cycle-to-work scheme
  • Free tickets for music festivals worldwide
  • Free breakfast - including cereals, bread, marmalade, etc.
  • Weekly delivery of beers, food, snacks, fruits and drinks
  • Weekly Friday drinks
  • Fun monthly company events
  • Regular internal Ping Pong tournaments
  • Sales Trainings & budget for conferences
  • Remote working days allotments / work from home options
  • Regular team lunches
  • Perks - free Festicket T-shirts, Jumpers and more
  • Fun environment & great office next to Primrose Hill
  • Value driven start-up culture
  • Vacancy opened 12-01-2017
    Location: London, United Kingdom

    Job purpose :

    Are you friendly, motivated and hard-working? Do you have a confident telephone manner? And most importantly, are you passionate about music festivals? Then we'd love for you to join our Customer Service team!

    ABOUT US

    Festicket is transforming the way music fans discover and book tickets and travel packages for festivals around the world. Our platform revolutionises the music festival industry by offering an end-to-end experience for music travellers through an efficient two-sided marketplace for 500+ music festivals across 40 different countries! In three short years, we have become Europe's largest music festival platform.

    Furthermore, we've just announced Series B funding - https://techcrunch.com/2016/06/30/festicket-let-it... - and now we're looking to grow the Festicket Family!

    YOUR ROLE

  • You will be the face to our clients, representing our business on a personal level to our customers.
  • You will help our clients with various requests related to our Festival Package products.
  • You will be the main point of contact for our customers.
  • You will be working for an enthusiastic, dynamic and international team and take over a high level of responsibility right from the beginning.
  • You will be in touch with our clients via various communication channels.
  • You will work with external customer service centres to provide 360 degree coverage for our client
  • Requirements

  • Strong interest and at least 6 months of experience in customer care or a similar positioon
  • True team player and an outgoing personality with confidence in interacting with all sorts of customers.
  • Our applicants are usually in the top 10-20% of their academic or professional peer group.
  • Fast, accurate typing skills and high level of comfort in using live communication tools (i.e. email, phone, Facebook).
  • Pro-active, ambitious and result-oriented working style.
  • A real problem solver and you work well under pressure.
  • Ability to work and communicate in a fast paced international environment.
  • Fluency in English and German is required; any other European language is a plus.
  • The flexibility to work shift patterns, including weekends and evenings.
  • Experience working with music festivals is a big plus

  • Benefits

    We’re a team of 70 located in an amazing converted piano factory in Camden (NW1 8LH) a short stroll from Camden market and Primrose Hill. By joining us you will be part of one of the fastest growing music / travel start-up companies in Europe, where you will have ample opportunity for career progression as we continue to grow.

    We have a company culture which is very idea orientated and driven but also very social. It's entirely normal at 6pm on a Friday for half the company to be drinking together in the office and then planning to head out for a night out.

    Benefits also include:

  • Cycle-to-work scheme
  • Free tickets for music festivals worldwide
  • Free breakfast - including cereals, bread, marmalade, etc.
  • Weekly delivery of beers, food, snacks, fruits and drinks
  • Weekly Friday drinks
  • Fun monthly company events
  • Regular internal Ping Pong tournaments
  • Sales Trainings & budget for conferences
  • Remote working days allotments / work from home options
  • Regular team lunches
  • Perks - free Festicket T-shirts, Jumpers and more
  • Fun environment & great office next to Primrose Hill
  • Value driven start-up culture
  • Hotel Contracts Executive - Nordic Region

    Vacancy opened 07-11-2016
    Location: London, United Kingdom

    Job purpose :

    Festicket is transforming the way music fans discover and book tickets and travel packages for festivals around the world. Our platform revolutionises the music festival industry by offering an end-to-end experience for music travellers through an efficient two-sided marketplace for 500+ music festivals across 40 different countries! In three short years, we have become Europe's largest music festival platform.

    Furthermore, we've just announced Series B funding - https://techcrunch.com/2016/06/30/festicket-let-it... - and now we're looking to grow the Festicket Family!

    YOUR ROLE

    Festicket is looking for a Hotel Contracts Executive for the Nordic Market to join the Accommodation Department.

    The Accommodation Department is responsible for the company’s global travel needs, made up of commercial and partnership deals with (but not limited to):

  • Accommodation Suppliers - e.g. hotels, apartments, and local agencies
  • Given the company's very high weekly and monthly targets, the role is exposed to high pressures on providing results within tight deadlines

    KEY TASKS

  • Managing the Nordic markets (Denmark, Norway, Sweden, Finland, and Iceland)
  • Develop and manage an international client base spread over many territories with an expectation of growing this further
  • Identify trends and developments by researching industry and related events, publications and announcements
  • Regular and highly analytical reporting to direct line manager
  • Ensuring all events attached to you are fully stocked in terms of accommodation
  • Negotiating highly competitive offers for sale
  • Requirements

  • Swedish or Norwegian language is mandatory – any other language is a plus including Finnish or Danish
  • Position requires experience in developing and managing a global client based related to travel
  • Negotiation Skills and supplier management expertise
  • Organisational skills
  • Ability to prioritise and meet deadlines under pressure
  • Excellent oral and written communication skills along with ability to deliver effective presentations to senior level leadership
  • Professional, committed and determined
  • Strong attention to detail and ability to multi-task
  • Great interpersonal skills
  • Benefits

    We’re a team of 60 located in an amazing converted piano factory in Camden (NW1 8LH) a short stroll from Camden market and Primrose Hill. By joining us you will be part of one of the fastest growing music / travel start-up companies in Europe, where you will have ample opportunity for career progression as we continue to grow.

    We have a company culture which is very idea orientated and driven but also very social. It's entirely normal at 6pm on a Friday for half the company to be drinking together in the office and then planning to head out for a night out.

    Benefits also include:

  • Cycle-to-work scheme
  • Free tickets for music festivals worldwide
  • Free breakfast - including cereals, bread, marmalade, etc.
  • Weekly delivery of beers, food, snacks, fruits and drinks
  • Weekly Friday drinks
  • Fun monthly company events
  • Regular internal Ping Pong tournaments
  • Sales Trainings & budget for conferences
  • Remote working days allotments / work from home options
  • Regular team lunches
  • Perks - free Festicket T-shirts, Jumpers and more
  • Fun environment & great office next to Primrose Hill
  • Value driven start-up culture
  • Frontend Team Lead (React)

    Vacancy opened 07-11-2016
    Location: London, United Kingdom

    Job purpose :

    Festicket is transforming the way music fans discover and book tickets and travel packages for festivals around the world. Our platform revolutionises the music festival industry by offering an end-to-end experience for music travellers through an efficient two-sided marketplace for 900+ music festivals across 50 different countries! In three short years, we have become Europe's largest music festival platform.

    YOUR ROLE

    We are looking for an experienced team leader who specialises in ReactJS.

    We've had a big funding round in the middle of last year and our technical team is growing rapidly (from 4 to 15 people so far). We need to bring up-to-date our technology to meet the business's ambitions for the next few years. This includes implementing a React SPA as our customer facing website (a green-field project).

    We are a team of 15 looking to grow to over 20 immediately. To do this we need a dedicated Frontend Team Lead to get work done on time, train new staff and integrate new team members into this rapidly growing team while working with the other senior developers to ensure that standards stay high and keep getting higher.

    THE STACK

    http://stackshare.io/festicket/festicket

    METHODOLOGY

    We work incrementally but do occasionally take on bigger projects to update our stack and offering. Our current methodology is agile kanban.

    Requirements

    YOUR ATTITUDE

    You’re someone who’s smart, organised, motivated and gets things done. You want to work in a startup environment, because you like the idea of doing a bit of everything and taking ownership of what you work on. You have ideas about everything, and you’re not afraid to argue your point (while respecting everyone else’s of course). You’re constantly thinking “how can we do this better?”.

    You understand the hard work required to update and stabilise a large technical product and you are prepared to put this work into the project.

    YOUR SKILL SET

    To be considered for the role you must meet most of the following criteria:

  • 5+ years experience with JavaScript (and ideally 8 years of development experience) and 2+ years with ReactJS
  • At least 2-3 years of developer management experience. Where those developers used React with at least 2 developers having reported to you, ideally you'd have managed a larger team though or multiple JS focused teams.
  • Still hands-on with code every day.
  • Familiar with Sass (would consider LESS or Stylus)
  • More than comfortable with modern web development standards including HTML, CSS, Javascript and responsive design
  • Worked on greenfield and/or large scale React applications before
  • Fluent with the command line, you use git
  • Have a computing or software engineering degree. In the absence of one we expect you to show that you've taken steps to fill this gap in your training/knowledge.
  • E-commerce experience is a big plus but not a requirement
  • Benefits

    We’re a team of 70 located in an amazing converted piano factory and music studio in Camden (NW1 8LH) a short stroll from Camden market and Primrose Hill. By joining us you will be part of one of the fastest growing music / travel start-up companies in Europe, where you will have ample opportunity for career progression as we continue to grow.

    We have a company culture which is very idea orientated and driven but also very social. It's entirely normal at 6pm on a Friday for half the company to be drinking together in the office and then planning to head out for a night out.

    Benefits also include:

  • Cycle-to-work scheme
  • Free tickets for music festivals worldwide
  • Free breakfast - including cereals, bread, marmalade, etc.
  • Weekly delivery of beers, food, snacks, fruits and drinks
  • Weekly Friday drinks
  • Fun monthly company events
  • Regular internal Ping Pong tournaments
  • Sales Trainings & budget for conferences
  • 1 remote working day per month
  • Regular team lunches
  • Perks - free Festicket T-shirts, Jumpers and more
  • Fun environment & great office next to Primrose Hill
  • Value driven start-up culture
  • Why Join Festicket