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Head of Digital CRM M/F

Munich

Vacancy opened 05-09-2018

CRM Marketing
Performance marketing

Description

• You define the CRM strategy for FlixBus, and lead a team to increase customer retention, engagement, monetization and reactivation
• You enable the CRM team to achieve common strategic & financial goals and you are responsible for the strategic set-up & coordination
• You improve the daily work of our CRM team by mentoring and motivating them, by providing regular feedback and leading them by example
• You overtake full responsibility to automate our communication across the various customer touchpoints to bring our Customer Lifetime value to the next level
• You enable the team to plan campaigns while taking every single customer touchpoint into account to create an awesome customer experience
• You are responsible for budgets & forecasting and assure that the reporting of relevant KPIs is up to date
• You are inventing every day the way we engage with our customers! • Experience in leading an intercultural team in a dynamic environment
• Profound professional experience in performance marketing; ideally CRM
• Strong communication skills as well as a goal-driven and team-oriented working style
• An affinity for numbers and very good analytical skills, paired with the ability to find creative solutions, as well as a high level of initiative and reliability
• University degree in Economics, Marketing, Digital Media or related fields
• Fluent in English; any other European language is a plus

common.workspaces

Benefits

After work drinks
After work drinks
Anniversary gift
Anniversary gift
Employee referral bonus
Employee referral bonus
Free bus rides
Free bus rides
Health insurance
Health insurance
Maternity/paternity leave
Maternity/paternity leave
Mobile language course
Mobile language course
Paid sick days
Paid sick days
Performance bonus
Performance bonus
Regular team events
Regular team events
Relocation support
Relocation support
Table football
Table football

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