Junior Manager Quality Management (m/f/d)

Created on 21-12-2018

Location Berlin

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Description

• Secure conformity according to FlixBus standards with the goal to strengthening customer satisfaction and efficiency in remote contact channels
• Boost stable quality of voice and non-voice performance, deliver quality controlling by evaluating satisfaction items of service providers
• Provide transparency according to FlixBus knowledge by creating needed e-learning content according to process change and growth
• Support FlixBus continuous international expansion by developing scalable, automated processes
• Actively foster automation and support projects for quality improvements and the enhancements of Quality Tools
• Provide reports and related measures to enhance customer satisfaction in Contact Center • You have already gathered practical experiences (1 year) within Quality Management
• You have the customer happiness at heart and take initiative to improve the customer experience
• You have advanced presentation and communication skills
• You have a strong problem-solving and to get things done attitude
• You are an analytical mind, with an affiliation for numbers and KPI
• You are fluent in English and speak at least one additional European language