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Junior Manager Quality Management (m/f/d)

Berlin

Vacancy opened 21-12-2018

Description

• Secure conformity according to FlixBus standards with the goal to strengthening customer satisfaction and efficiency in remote contact channels
• Boost stable quality of voice and non-voice performance, deliver quality controlling by evaluating satisfaction items of service providers
• Provide transparency according to FlixBus knowledge by creating needed e-learning content according to process change and growth
• Support FlixBus continuous international expansion by developing scalable, automated processes
• Actively foster automation and support projects for quality improvements and the enhancements of Quality Tools
• Provide reports and related measures to enhance customer satisfaction in Contact Center • You have already gathered practical experiences (1 year) within Quality Management
• You have the customer happiness at heart and take initiative to improve the customer experience
• You have advanced presentation and communication skills
• You have a strong problem-solving and to get things done attitude
• You are an analytical mind, with an affiliation for numbers and KPI
• You are fluent in English and speak at least one additional European language

common.workspaces

Benefits

After work drinks
After work drinks
Anniversary gift
Anniversary gift
Employee referral bonus
Employee referral bonus
Free bus rides
Free bus rides
Health insurance
Health insurance
Maternity/paternity leave
Maternity/paternity leave
Mobile language course
Mobile language course
Paid sick days
Paid sick days
Performance bonus
Performance bonus
Regular team events
Regular team events
Relocation support
Relocation support
Table football
Table football

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