Manager Quality Reporting M/F/D

Created on 03-07-2018

Location Berlin

CLOSED VACANCY Apply now

Description

• You create and improve automated reports and dashboards for customer service, operations and quality management, ensuring data quality consistency and actionability. Your main focus is customer service
• You consult proactively with stakeholders in the organization to identify their business needs and how data analysis can support them
• You perform advanced data analysis, like forecasting call center calls
• You help introduce new methods and tools to bring our reporting to the next level
• You advice on operational and strategic decisions regarding customer service • 2-5 years experience in customer service industry as well as in reporting or data analysis.
• Working experience in Power BI, Qlik, Tableau or a similar tool
• Know-how in databases and SQL
• Good knowledge in MS Excel (e.g. pivot tables, vlookup)
• Profound experience with data visualisation and data analysis
• Strong analytical skills and mindset as well as strong communication and presentation skills
• Passion for digital products and for problem-solving
• Self-initiative and team player
• Fluent in English; every other European language is a plus