Product Owner Digital Customer Relationship Management M/F

Created on 13-09-2017

Location Munich

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Description

You are in charge of our customer relationship management activities and you own, prioritize and refine the product backlog, in line with the strategic vision, including but not limited to writing user stories
You focus on our customer loyalty and happiness activities and design value adding customer campaigns
You help to continuously optimize our customer journey towards a holistic traveling experience and are in charge of generating positive and high-quality customer touchpoints
You create and maintain a good understanding of emerging technologies and align the roadmap with the product backlog and vice versa
You work with your stakeholders in the organization to gather their support and deliver on their needs
You create and maintain a strong understanding of the competitor landscape and strategic opportunities and challenges Bachelor/Master in informatics, computer science, business informatics, economics, or similar
First experience as a Product Owner or Product Manager in an agile environment with focus on online marketing
Knowledge of customer relationship management tools and techniques
Passion for digital products, services and for problem-solving
Excellent communication, interpersonal and negotiation skills
Team player, full of empathy and intuition, properties you self-evidently call your own
Fluent in English, any other European language is a plus