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Customer Happiness Officer (Finnish Speaking)

Created on 11-04-2017
Location Berlin

Description

foodora: bringing good food into your everyday!


We're bringing good food into your everyday – but that means more than just bringing you your favourite meals from local restaurants. It means we hit the streets to find the next must-try spot and we chat with the locals to stay ahead of the latest in food. We sit down with chefs, dreaming up menus that will arrive at your door fresh and full of flavour.


You can find our signature pink bikes in 52 cities across 10 countries, enabling our customers to order their favourite food through our app (for iOS or Android) or web portal. We’re connecting foodies and restaurants from Helsinki to Sydney and together with our riders'​ energy and our amazing partner restaurants, we're redefining delivery food to include the very best meals from beloved local restaurants.


We are looking for your help as a Finnish Speaking Customer Happiness Agent for full time or part time work! 


Responsibilities:


  • Building relationships with our customers by creating an exceptional customer service experience.
  • Record, analyse and resolve customer issues efficiently and in accordance with the company's best practices.
  • Use excellent communication skills to professionally and courteously interact with our customers using phone, email, online chat and social media.
  • Liaise with our Operations Team and restaurant partners to ensure all the orders are processed seamlessly.

Requirements:


  • Experience in a call center or customer facing role 
  • English and Finnish fluency is required
  • Strong problem solving and analytical skills
  • Passionate about technology and startups
  • Willing to work rotating shifts including evenings and weekends

What We Offer:


A modern office in the heart of Berlin, close to amazing restaurants and bars. Inside the walls of this office you’ll find:


  • A supportive working environment with lots of fun team events
  • Responsibility from day one in a fast paced, global company
  • A wealth of benefits including associate discounts, language classes and of course free food!
  • Working in a multi-cultural team with cool colleagues
CLOSED VACANCY Apply now

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