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Partner Care Team Leader

Created on 19-01-2018
Location Berlin

Description

foodora - bringing good food into your everyday!


foodora is a Berlin-based food delivery service that partners exclusively with beloved local restaurants to deliver quality meals in 22 countries around the globe. We know the best that our cities offer and we’re bringing it online, enabling our customers to order their favourite food through our app (for iOS or Android) or web portal. We provide our restaurant-partners with an on-demand fleet of bicycle couriers, making it simple for customers around the world to access delicious meals.  


We're currently expanding through Europe, Asia, Canada and Australia and we are always on the hunt for the brightest minds to join our team. Not only do we want to bring quality food to customers around the world, we also want to redefine delivery food to include the very best meals from beloved local restaurants.We are looking for an experienced Partner Care Team Leader (m/f) in Berlin!  The ideal candidate will be able to inspire and motivate their team.  They are passionate about delivering quality service to our customers by leading from the front.


Responsibilities:


  • Coaching your team of 5-10 agents to deliver world-class service
  • Ensure agents are reaching their targets by holding regular one-to-one meetings and feedback sessions
  • Manage daily operations by monitoring live queues and ensure agents are available and ready to answer
  • Solve tricky escalations and crisis management situations
  • Develop your team and ensure that they are always learning
  • Analyse data and report on findings to relevant personnel
  • Collaborating with HR in the recruitment process of new Partner Care Agents

Requirements:


  • Previous experience in a leadership role
  • English fluency and proficiency in another language will be looked upon favourably
  • Passionate about technology and startups
  • Experienced in partner or customer relations
  • Excited to work in an environment that is constantly changing
  • An outgoing and people-oriented personality

What We Offer:


A modern office in the heart of Berlin, close to amazing restaurants and bars. Inside the walls of this office you’ll find:


  • A supportive working environment with lots of fun team events
  • A wealth of benefits including associate discounts, language classes and a development fund for self-growth.
  • Working in a multicultural team with cool colleagues
  • Free fruit, cereal, soft drinks, tea, coffee and more
  • A pleasant working space with kitchens, silent working rooms and of course – a nap room!
  • Kicker tables, table tennis and regular office get-togethers
  • Salary negotiable, based on previous experience
CLOSED VACANCY Apply now

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