Corporate Account Management Executive (m/f) - HK

Description

Job brief

We are looking for a passionate Account Manager who will partner with and ensure the long-term success of our corporate clients.

You will be responsible for developing long-term relationships with your portfolio of assigned customers, connecting with key business executives and stakeholders.  You will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.

Responsibilities

• Operate as the lead point of contact for any and all matters specific to your customers
• Build and maintain strong, long-lasting customer relationships
• Develop a trusted advisor relationship with key accounts
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Communicate clearly the progress of monthly/quarterly initiatives
• Forecast and track key account metrics
• Identify and grow opportunities within territory and collaborate with sales teams to ensure growth
• Assist with high severity requests or issue escalations as needed

Requirements

• Proven account management or other relevant experience
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Experience in delivering client-focused solutions based on customer needs
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Excellent listening, negotiation and presentation skills
• Excellent verbal and written communications skills

What we offer

• Opportunity to take on responsibility from day 1 and have a direct impact on our business & all our customers
• Work with the best: foodpanda won the European E-Commerce Award 2014 as best E-Commerce Start-Up in Europe
• Fast-paced environment to grow as a person with opportunity to practice English skills
• Steep learning curve in e-commerce & entrepreneurship
• An international team with over 20 nationalities.
• Competitive salary