Customer Care Executive (m/f) - MY

Description

Responsibilities:

• Ensure the highest possible quality of customer service for our hungry customers
• Process order and manage relationship with hundreds of restaurants
• Deliberate with customers or supervising personnel in order to address questions, problems, and special requests for orders and actual delivery statuses
• Ensure that processes are followed and bring in new ideas for improvement
• Constantly work towards improving customer experience
• Handle customers and vendors requests, as well as external communication with them
• Technical assistance - vendors on order related issues, technical issues for their devices (phone and printer)

Requirements:

• Speak ENGLISH fluently
• Candidate must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
• At least 2 year(s) of working experience in the related field is required for this position.
• Preferably Junior Executives specializing in Customer Service or equivalent.
• 12 Full-Time position(s) available.
• Good communication skills
• Reliable and responsible in completing task
• Abel to work shifts, weekends and Public holidays
• Fast Learner
• Team player
• Willing to take on additional task
• Punctual, Motivated
• We pay additional RM100 for Mandrin speaking candidates
• Fresh graduate are encourage to apply