Collections Specialist

Description

Summary: We are seeking an experienced Collections Specialist to develop & build out our Servicing & Collections team.  You will be responsible for contacting customers with delinquent accounts, initiating appropriate action, maintaining records, and providing a high level of customer service to help our customers get back on track.  He/She will be part of an innovative SCR team developing best practices & processes.Shift: 9:30am-6:00pmWe believe happy employees are productive employees, that’s why we offer a great working environment, room for advancement and a hearty benefits package. From learning and development and commuter stipends, to a competitive salary, equity, and health benefits, we’ve got you covered! That being said; have you heard about what we're doing?! Our mission is what really motivates us to come to work each day:

• Funding Circle is the world’s leading lending platform focused exclusively on small businesses
• We're supporting small business, the engine of economic growth
• We're helping facilitate higher yields for investors and lower interest rates for borrowers
• We can fund loans extremely quickly, all online by combining cutting edge technology with industry-leading risk management models

Our Values

• THINK SMART: Challenge assumptions, seek insights and make informed decisions. Everyone has a voice, so be ambitious.
• MAKE IT HAPPEN: Be courageous and take ownership. Take small steps fast and commit to seeing it through.
• BE OPEN: Transparency and integrity build trust. Treat everybody with respect and be honest with each other.
• STAND TOGETHER: Listen, understand and support each other. Win or lose as one.
• LIVE THE ADVENTURE: Bring your passion with you every morning and have fun.

The perks

• Competitive salary and true ownership in the business through company equity plan
• Unlimited vacation and flexible working hours
• Full health benefits insurance package, 401(k), and subsidized gym membership
• Fully-stocked kitchens with free drinks and snacks
• Regular social events, team bonding, employee-lead volunteer days, and club activities (such as [****] Running Club, Culture Club, and more)
• Opportunities to learn, develop, and grow your career through global programs, team/functional training, and an annual flexible personal development benefit
• Denver, CO location within walking distance of public transit (bus and light rail)

Description

We are seeking an experienced Collection Specialist to join our Servicing & Collections team in Downtown Denver, CO. You will be responsible for contacting customers with delinquent accounts, initiating appropriate action, maintaining records, and providing a high level of customer service to help our customers get back on track. He/She will be part of an innovative SCR team developing best practices & processes.

As a Collections Specialist you will:

• Review status of delinquent accounts and initiate action, which would include notifying customers of delinquent status based on due date, prepare correspondence for special handling, and skip tracing
• Communicate and coordinate customer account information to a variety of departments and participate in weekly/monthly meetings to report status on assigned delinquent accounts
• Follow up on undeliverable mail, and research disputed delinquent account balances, then correct any errors, including misapplied payments, reversed late charges, direct deposit errors, and overpayment errors
• Negotiate and process ACH payments, while setting up payment plans to bring accounts current 

Qualifications

• Excellent Customer Service/Satisfaction skills
• 1-3 years of experience in lending/customer service/sales/collections, preferably in a call center environment
• Ability to quickly identify issues, and has worked in an established framework, and escalate quickly to supervisor
• Deadline oriented self-starter with the ability to work independently and interact directly with a wide variety of stakeholders
• Thrives in a strong culture of open communication, teamwork, curiosity to make things better, getting things done, and brings their passion to work
• Identifies with our mission, “to build a better financial world”, and align with our core values: Think Smart, Make It Happen, Be Open, Stand together, Live The Adventure