Customer Support Executive

Description

Are you client-focused with a keen interest in developing your career in sales or customer service? Join our expanding team, to drive an exceptional customer experience and the growth of lending to small businesses across the UK.

Did you know 56,000 UK businesses have financed their growth with a Funding Circle loan? We are the world’s leading marketplace for business loans and our mission is to improve the financial world by helping entrepreneurs achieve their goals. As we keep growing, we need you to help us scale even faster!

Every single day, you will be speaking with our customers that have engaged with Funding Circle and are looking for our help. As a crucial part of the team, you carry the responsibility of handling inbound enquiries from borrowers, brokers or investors. As the first point of contact, your enthusiasm and Funding Circle knowledge will encourage them to continue to develop their relationship with us.  

What will I be doing?

• As the first point of contact, provide exceptional service to customers through quality interactions that improve their experience
• Working towards goals as part of a motivated team 
• Answer all inbound calls efficiently and effectively collecting key information 
• Provide support to the team through inbound call management
• Deliver a high level of accuracy to promote excellent internal and external relationships
• Find opportunities to better support the team
• Work with your peers to expertly handle the workload to a high standard

What will I bring to the role?

• 6-24 months experience in customer service or sales is ideal for this junior role (however we are happy to consider applications from all experience levels!)
• Some experience working in a phone based environment and an excellent phone manner
• Able to connect easily with others and demonstrate natural interpersonal skills
• Actively contribute to and enjoy being part of a team
• Outstanding time management skills and proficiency at multitasking
• Motivated by success in numbers, and driven to achieve your targets
• Quick to learn, understand, and explain complex concepts and products
• Excited by change and ability to excel in a fast-paced environment

So why join us at Funding Circle?

We are a fast moving, innovative FinTech company, creating new solutions with the latest tech, data and fantastic service - our people are the core of that success, and we believe in a culture that’s as open and collaborative as it is passionate and ambitious.

• Walk into a team that champions working smart, working together and living the adventure
• Excellent opportunities for career growth and progression, we will support your goals 
• We encourage everyone to learn, grow and go further with personal annual learning budget and our peer-to-peer learning at FC Academy 
• Competitive salary package 
• Funding Circle shares 
• Free barista made coffee & subsidised lunch daily 
• Monthly team & company wide socials/team bonding + weekly Friday drinks
• Private health insurance includes 50% discount on Virgin Active + other cool stuff
• 25 days annual leave + bank holidays

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