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Customer Support Representative

Created on 19-04-2019
Location Denver

Description

Job Summary

Are you quick to build customer relationships and passionate about helping small businesses? Our team is seeking a fast learning and hard working individual. You will be joining a rapidly growing team and you will have unmatched opportunity to build your career. We are searching for an individual who thrives on connecting with new and existing customers. A successful candidate will be a good listener and problem solver who is motivated by providing excellent, quick, and accurate service

Job Duties

  • Review and address inbound sales email inquiries
  • Answer incoming calls regarding customer inquiries, service questions and general client concerns
  • Engage with customer support service providers to ensure high quality customer service provided to prospective clients
  • Conduct post-sale surveys and engage with customers to boost our online brand and presence
  • Providing support to sales team to help resolve prospective customer inquiries
  • Coordinate with multiple departments to provide consistent, high-level customer service
  • Ad-hoc responsibilities

Skills and Qualifications

  • 2-5 year Customer Service experience
  • Ability to remain professional and courteous with customers at all times
  • Excellent verbal and written communication skills
  • Maintain a high level of professionalism with clients and establish a positive rapport with every caller
  • Experience with Customer Experience Surveys (NPS)
  • Attention to detail
  • Excellent Excel skills (pivot tables, V-look up, etc.)
  • Very strong organizational and time management skills
  • Persistent desire to learn
  • Positive outlook and demeanor
  • Ability to adapt to a changing role as the department grows

Preferred Qualifications

  • Experience with financial industry in commercial lending

Benefit

Bike to work scheme

Bike to work...

Dental care

Dental care

Eye care vouchers

Eye care vou...

Free Breakfast

Free Breakfa...

Fresh fruit delivered to the office

Fresh fruit ...

Gym allowance

Gym allowanc...

Heathcare

Heathcare

Life & Disability Assurance

Life & Disab...

Social clubs

Social clubs

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