Collections Specialist

Description

Summary: We are seeking an experienced Collections Specialist to join our Recoveries team in Downtown Denver. You will be responsible for contacting customers with defaulted accounts, initiating appropriate action, maintaining records, and providing a high level of customer service to help our customers get back on track. You will be part of an innovative Services Collections and Recoveries team developing best practices & processes.

As a Collections Specialist you will:

Review status of defaulted accounts and initiate action, which would include notifying customers of defaulted status, prepare correspondence for special handling, and skip tracing

Communicate and coordinate customer account information to a variety of departments and participate in weekly/monthly meetings to report status on assigned delinquent accounts

Follow up on undeliverable mail, and research disputed delinquent account balances, then correct any errors, including misapplied payments, reversed late charges, direct deposit errors, and overpayment errors

Negotiate and process ACH payments, while setting up payment plans to pay down account balances

Who are you?

Excellent Customer Service/Satisfaction skills

1-3 years of experience in lending/customer service/sales/collections, preferably in a call center environment

Ability to quickly identify issues, and has worked in an established framework, and raise quickly to supervisor

Deadline oriented self-starter with the ability to work independently and directly contact a wide variety of stakeholders

Thrives in a strong culture of open communication, teamwork, curiosity to make things better, getting things done, and brings their passion to work

Identifies with our mission, “to build a better financial world”, and align with our core values: Think Smart, Make It Happen, Be Open, Stand together, Live The Adventure

At Funding Circle, we celebrate and support the differences that make you, you. We’re proud to be an equal opportunity workplace and affirmative action employer. We truly believe that diversity makes us better.

We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.