Workforce Planning Analyst

Description

Are you hungry, energetic, and have an eye for detail?  Our Operations Team is looking for a

 Workforce Planning Analyst  to join the team.

Did you know 56,000 UK businesses have financed their growth with a Funding Circle loan? We are the world’s leading marketplace for business loans and our mission is to improve the financial world by helping entrepreneurs achieve their goals. Our Operations team has always been a cornerstone of our success story, and a great starting point to developing a challenging and rewarding career 

Our Operations Teams  are focused on supporting the efficient and accurate flow of ‘borrowers’ through our lending process. You’ll play an integral part in ensuring our Fraud, AML, Payments and Loan Ops teams have the right people in the right places to enable them to go further. You’ll help us answer questions such as:

• How do our people requirements change as the business evolves?   
• How do we ensure our forecasting remains accurate as what we do becomes more complex?
• What areas can we improve on to continue to give a better service to small business owners and our investors?

What will you be doing?

• Lead the production of Workforce planning data and reporting in Operations Teams
• Develop capacity planning, conduct impact assessments in support of continuous improvement and change projects
• Produce simulations and what-if scenarios to assist with business cases and providing headcount to support decision making in Operations
• Production of daily, weekly and monthly reports and analysis.
• Produce accurate workload forecasts accounting for trends and track the impact of operational change activities
• Collation and analysis of performance data and volumes to monitor changes and trends
• Contribute to the long term goals, vision and strategy of the business from a resource planning perspective.

What will you bring to the role?

It is important you are:

• Experienced in an analytical and resource planning capacity
• Proficient in producing reporting and analysis using Microsoft Excel and GSheets 
• Able to produce accurate workload forecasts and impact assessments for improvement projects
• You thrive in an environment where it’s fast-paced and always changing?
• You have previous experience of working in a frontline or Operations planning function

• You easily connect with people and demonstrate natural interpersonal skills - including teamwork!
• Quick to learn, understand, and explain complex concepts
• Self-motivated with the ability to ‘think smart’ and adapt quickly

It would be advantageous if you have:

• Experience with Salesforce , SQL and Tableau
• An interest in FinTech and empowering small businesses 
• We are interested in meeting people from a diverse education background

So why join us at Funding Circle?

We are a dynamic, innovative FinTech, creating new solutions with the latest tech, data and fantastic service - our people are the core of that success, and we believe in a culture that’s as open and collaborative as it is passionate and ambitious.

• Walk into a team that champions our values; thinking smart, standing together and living the adventure
• Competitive salary package
• Funding Circle shares 
• Excellent opportunities for career growth, we will support your goals 
• Learn, grow and go further with your annual learning budget & our peer-to-peer learning at FC Academy 
• Free barista made coffee & subsidised lunch daily 
• Monthly team & company wide socials/team bonding + weekly Friday socials
• Private health insurance which includes 50% discount on Virgin Active + other cool stuff
• 25 days annual leave + bank holidays 

At Funding Circle, we celebrate and support the differences that make you, you. We’re proud to be an equal opportunity workplace and affirmative action employer. We truly believe that diversity makes us better. 

Learn more about what we do here

Understand more about the platform and how we work

Hear about our Global Impact Report 2019 – video here & full report