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94 job openings

Berlin, Germany

Industry

Travel & Tourism

Foundation Date

2009

Getyourguide

Berlin, Germany

Story

From humble beginnings in a small student room to becoming the industry leader, a lot has changed at GetYourGuide. What hasn’t is our commitment to creating amazing experiences and ensuring that you love where you’re going.

Opening the world to everyone is at the heart of GetYourGuide. Founded by classmates Johannes, Tao, Martin, and Tobias in 2009, a travel mix-up sparked a revolutionary approach to tourism. When Johannes landed a day early in Beijing, he spent his time wandering the streets, not knowing where to go or what to do. Read more

Why Join Getyourguide

Vision

At GetYourGuide, we’re on a journey to share incredible experiences with travelers around the world. Whether it’s seeing Paris from the top of the Eiffel Tower or cage diving with sharks in Cape Town, we’ve got something for everyone.

What it all comes down to isn’t our extensive selection of activities or even thousands of five-star reviews. What makes GetYourGuide so incredible is something more — it’s the memories our customers take with them long after they’ve returned home.

Our Mission

GetYourGuide is the place to book the best experiences in destinations across the globe. Since 2009, we’ve made it easy for millions of travelers to find unique and unmissable things to do wherever their travels take them. Backed by leading venture capital investors, GetYourGuide has raised $170 million in funding to date and has over 400 employees spread across 14 offices worldwide.

Our values

We have 5 core values:

Clarity

  • Let the results do the talking.
  • Choose data over opinions.
  • Don't hold back.
  • Address causes, not symptoms.
  • Commitment

  • Take initiative.
  • Maximize impact with grit.
  • Own it.
  • Just do it.
  • Learning

  • Own your development.
  • Step outside your comfort zone.
  • Risk failure to achieve success. Read more
  • Make learning a habit.
  • Be relentless about progress.
  • Passion

  • Think 10x.
  • Champion diversity.
  • Be customer obsessed.
  • Positivity

  • Make something out of nothing.
  • Focus on solutions, not problems.
  • Enjoy the journey.
  • Read less

    Benefits

    Annual External Training Budget
    Annual External Training Budget
    Free German Lessons
    Free German Lessons
    Pizza & Beer Fridays
    Pizza & Beer Fridays
    Virtual Stock Options
    Virtual Stock Options

    Company growth

    Job Opportunities



    Vacancy opened 28-02-2019
    Location: Berlin

    Job purpose :

    We are looking for an experienced Operations Analyst who will be responsible for complex and detailed analysis, tracking of processes, workflows, customer contact reasons and support creating solutions to drive customer satisfaction and loyalty.

    About GetYourGuide

    With 500+ employees from 45+ nationalities, GetYourGuide is on a mission to turn trips into amazing experiences by helping Customers discover and book the best things to do in a destination. From its founding in 2009, GetYourGuide has grown to be the world's largest online platform for booking travel tours, attractions, and activities.

    About the position

    As Customer Service Operations Analyst, you will take on the responsibility for leading and executing thorough, sophisticated solutions focused analysis of all available data around customer contact reasons, customer satisfaction and volume data for all contact channels. Your input is key for our global service and product strategy and requires a strong analytical and business skillset with experience. With your passion to strive for the highest level of customer satisfaction and operational efficiency, you will champion a world-class analysis mindset in CS with the overall goal to build customer loyalty and support our strong growth. This role reports to the Customer Service Excellence Manager.

    Your Responsibilities

  • Thorough evaluation of data, processes and workflows related to customer service and experience
  • Intelligent and detailed root cause analysis of contact drivers incl. cost/benefit calculations, solution design for constant improvements of customer satisfaction and loyalty increase
  • Stakeholder management across the company to support and drive solution implementation based on your analysis
  • Constant cost / benefit monitoring and reporting for CS management
  • Support and drive strong problem solving and analytical mindset in customer service
  • Your Profile

  • Minimum of 5+ years of experience in general or service consultancy with analytical and problem solving focus in customer experience and customer service
  • Background in Six Sigma, Kaizen or similar improvement methodologies
  • Proven track record of successfully defining and implementing solutions based on your root cause analysis and data evaluations
  • Great understanding of customer service cost drivers and solution benefit calculations
  • Highly skilled in translating data in to comprehensive result driven presentations for various stakeholders with different detail levels
  • Top presentation skills and proven record in stakeholder management in complex projects
  • Thorough knowledge of analytical methodologies and approaches to evaluate data and processes.
  • Highly developed sense of integrity and commitment to customer satisfaction and loyalty
  • Data and process-oriented approach to solving problems
  • Excellent command of English, further main European languages are a plus (German, Spanish, Italian or French)
  • Even Better if

  • You worked in the field of online travel, e-commerce or a similar industry in a similar role
  • You have a good understanding of online marketplace dynamics and specifics
  • Why work with us

  • Full ownership and responsibility from day one
  • Learn and grow while working alongside an international team with more than 50 nationalities
  • Virtual stock options that make you an integral part of the company’s growth and success
  • GetYourGuide Vouchers... to experience our products for yourself
  • Personal improvement opportunities including German lessons,Yoga, and Meditation Classes
  • Free breakfast and drinks everyday, and fun Fridays with Pizza and Beer
  • GetYourGuide events such as Winter Summits, regular Team events, Christmas & Summer Party
  • The offices are located in the heart of lively Kreuzberg  
  •  

    Curious?

    Do you have the skills to do the job, enthusiasm for our vision and fit our culture? Yes! We look forward to hearing from you! Please include your resume and cover letter in English. If you have any further questions, please contact us via [email protected]

    This is a full-time position based in Berlin. The role reports to the CS Manager Operations Support.

    Vacancy opened 28-02-2019

    Job purpose :
    Freelance Translators (Japanese, Simplified Chinese, Traditional Chinese, Korean) (f/m)

    Important: Please note that this is for speculative applications only. We cannot therefore guarantee that you will be contacted. However, speculative applications will be stored in our database and will be considered before a language-specific job opportunity is opened, helping you get ahead of the curve. 

    If a job advert for one of the languages listed above is live, we encourage you to apply to it directly. 

    Motivated. Inspired. Innovative. Curious. History’s greatest explorers and GetYourGuiders have a lot in common – a taste for adventure included.

    We’ve set out to change the way people discover the world by making it easier to find amazing things to do. GetYourGuide offers the world’s largest selection of activities, from skip-the-line entry to the Eiffel Tower to cooking classes in Marrakech.

    We're looking for help with the translation of online travel activities from English to the East Asian languages listed above. Your translations will reach thousands of people and you can let your creativity run free to present our products in the most fun and exciting way. 

    The challenge...

    We’re an online market place and competition never sleeps. We need a lot of translations and we need them fast. Our translators must be fast, accurate, and creative.

     … and the perks!

  • Steady workload: Claim new translation tasks for as long as you wish
  • Freedom: Decide yourself how many texts you would like to translate
  • Integrated CAT and TMS tools: Our cutting-edge CAT/TMS will help boost your skills, speed and efficiency
  • Punctual payment: We pay automatically once a month
  • Feedback: Benefit from feedback to grow as a translator
  • Personal support: You’ll have a dedicated language specialist who will support you
  • We hear you: Learning from each other is the key, and we’re always happy to hear your feedback
  • Friends and family discount: All freelancers get 20 % off GetYourGuide bookings
  • Last but not least: Our copy is fun; with us, you will travel the world!
  •   

    Pay rate

    Our basic rate is 0.02 EUR per word, using a fully-integrated translation tool to help you produce translations faster

    We’d like you to bring along:

  • Native level of Japanese OR Chinese OR Korean 
  • Fluent written and spoken English
  • Previous translation experience
  • Excellent proofreading skills
  • Great attention to detail
  • Does this sound like you? If you would like your speculative application to be considered, please answer the questions below and attach your CV. If an opportunity arises, we will be in touch if we feel you could be a match. Please note that shortlisted candidates will be invited to complete a short translation task. 

    Good luck and love where you’re going!

    Vacancy opened 28-02-2019

    Job purpose :
    Freelance Translators (German, Swedish, Dutch, Danish, Norwegian) (f/m)

    Important: Please note that this is for speculative applications only. We cannot therefore guarantee that you will be contacted. However, speculative applications will be stored in our database and will be considered before a language-specific job opportunity is opened, helping you get ahead of the curve. 

    If a job advert for one of the languages listed above is live, we encourage you to apply to it directly. 

    Motivated. Inspired. Innovative. Curious. History’s greatest explorers and GetYourGuiders have a lot in common – a taste for adventure included.

    We’ve set out to change the way people discover the world by making it easier to find amazing things to do. GetYourGuide offers the world’s largest selection of activities, from skip-the-line entry to the Eiffel Tower to cooking classes in Marrakech.

    We're looking for help with the translation of online travel activities from English to the Germanic languages listed above. Your translations will reach thousands of people and you can let your creativity run free to present our products in the most fun and exciting way. 

    The challenge...

    We’re an online market place and competition never sleeps. We need a lot of translations and we need them fast. Our translators must be fast, accurate, and creative.

     … and the perks!

  • Steady workload: Claim new translation tasks for as long as you wish
  • Freedom: Decide yourself how many texts you would like to translate
  • Integrated CAT and TMS tools: Our cutting-edge CAT/TMS will help boost your skills, speed and efficiency
  • Punctual payment: We pay automatically once a month
  • Feedback: Benefit from feedback to grow as a translator
  • Personal support: You’ll have a dedicated language specialist who will support you
  • We hear you: Learning from each other is the key, and we’re always happy to hear your feedback
  • Friends and family discount: All freelancers get 20 % off GetYourGuide bookings
  • Last but not least: Our copy is fun; with us, you will travel the world!
  •   

    Pay rate

    Our basic rate is 0.02 EUR per word, using a fully-integrated translation tool to help you produce translations faster

    We’d like you to bring along:

  • Native level of German OR Swedish OR Norwegian OR Dutch OR Danish 
  • Fluent written and spoken English
  • Previous translation experience
  • Excellent proofreading skills
  • Great attention to detail
  • Does this sound like you? If you would like your speculative application to be considered, please answer the questions below and attach your CV. If an opportunity arises, we will be in touch if we feel you could be a match. Please note that shortlisted candidates will be invited to complete a short translation task. 

    Good luck and love where you’re going!

    Vacancy opened 28-02-2019

    Job purpose :
    Freelance Translators (Italian, French, Spanish, Brazilian Portuguese) (f/m)

    Important: Please note that this is for speculative applications only. We cannot therefore guarantee that you will be contacted. However, speculative applications will be stored in our database and will be considered before a language-specific job opportunity is opened, helping you get ahead of the curve. 

    If a job advert for one of the languages listed above is live, we encourage you to apply to it directly. 

    Motivated. Inspired. Innovative. Curious. History’s greatest explorers and GetYourGuiders have a lot in common – a taste for adventure included.

    We’ve set out to change the way people discover the world by making it easier to find amazing things to do. GetYourGuide offers the world’s largest selection of activities, from skip-the-line entry to the Eiffel Tower to cooking classes in Marrakech.

    We're looking for help with the translation of online travel activities from English to the Romance languages listed above. Your translations will reach thousands of people and you can let your creativity run free to present our products in the most fun and exciting way. 

    The challenge...

    We’re an online market place and competition never sleeps. We need a lot of translations and we need them fast. Our translators must be fast, accurate, and creative.

     … and the perks!

  • Steady workload: Claim new translation tasks for as long as you wish
  • Freedom: Decide yourself how many texts you would like to translate
  • Integrated CAT and TMS tools: Our cutting-edge CAT/TMS will help boost your skills, speed and efficiency
  • Punctual payment: We pay automatically once a month
  • Feedback: Benefit from feedback to grow as a translator
  • Personal support: You’ll have a dedicated language specialist who will support you
  • We hear you: Learning from each other is the key, and we’re always happy to hear your feedback
  • Friends and family discount: All freelancers get 20 % off GetYourGuide bookings
  • Last but not least: Our copy is fun; with us, you will travel the world!
  •   

    Pay rate

    Our basic rate is 0.02 EUR per word, using a fully-integrated translation tool to help you produce translations faster

    We’d like you to bring along:

  • Native level of Italian OR French OR Spanish OR Brazilian Portuguese 
  • Fluent written and spoken English
  • Previous translation experience
  • Excellent proofreading skills
  • Great attention to detail
  • Does this sound like you? If you would like your speculative application to be considered, please answer the questions below and attach your CV. If an opportunity arises, we will be in touch if we feel you could be a match. Please note that shortlisted candidates will be invited to complete a short translation task. 

    Good luck and love where you’re going!

    Vacancy opened 28-02-2019

    Job purpose :
    Freelance Translators (Russian, Polish) (f/m)

    Important: Please note that this is for speculative applications only. We cannot therefore guarantee that you will be contacted. However, speculative applications will be stored in our database and will be considered before a language-specific job opportunity is opened, helping you get ahead of the curve. 

    If a job advert for one of the languages listed above is live, we encourage you to apply to it directly. 

    Motivated. Inspired. Innovative. Curious. History’s greatest explorers and GetYourGuiders have a lot in common – a taste for adventure included.

    We’ve set out to change the way people discover the world by making it easier to find amazing things to do. GetYourGuide offers the world’s largest selection of activities, from skip-the-line entry to the Eiffel Tower to cooking classes in Marrakech.

    We're looking for help with the translation of online travel activities from English to the Slavic languages listed above. Your translations will reach thousands of people and you can let your creativity run free to present our products in the most fun and exciting way. 

    The challenge...

    We’re an online market place and competition never sleeps. We need a lot of translations and we need them fast. Our translators must be fast, accurate, and creative.

     … and the perks!

  • Steady workload: Claim new translation tasks for as long as you wish
  • Freedom: Decide yourself how many texts you would like to translate
  • Integrated CAT and TMS tools: Our cutting-edge CAT/TMS will help boost your skills, speed and efficiency
  • Punctual payment: We pay automatically once a month
  • Feedback: Benefit from feedback to grow as a translator
  • Personal support: You’ll have a dedicated language specialist who will support you
  • We hear you: Learning from each other is the key, and we’re always happy to hear your feedback
  • Friends and family discount: All freelancers get 20 % off GetYourGuide bookings
  • Last but not least: Our copy is fun; with us, you will travel the world!
  •   

    Pay rate

    Our basic rate is 0.02 EUR per word, using a fully-integrated translation tool to help you produce translations faster

    We’d like you to bring along:

  • Native level of Russian or Polish
  • Fluent written and spoken English
  • Previous translation experience
  • Excellent proofreading skills
  • Great attention to detail
  • Does this sound like you? If you would like your speculative application to be considered, please answer the questions below and attach your CV. If an opportunity arises, we will be in touch if we feel you could be a match. Please note that shortlisted candidates will be invited to complete a short translation task. 

    Good luck and love where you’re going!