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Customer Analytics Manager

Created on 30-04-2019
Location Berlin


As a Manager, Customer Analytics, you will work with analysts, product managers, engineers, and researchers to build a best-in-class customer experience.  In this role, you’ll not only lead a team, but also directly contribute to analytics projects. You will build an understanding of how customers are using our products, manage our experiments and insights, establish best practices for data-driven decisions. About GetYourGuide:

With 500+ employees from 68 nationalities, GetYourGuide is on a mission to turn trips into amazing experiences, using our product and technology to change the way travelers find and book things to do and explore their destination. We connect these travelers to our vast catalog of amazing experiences through our online marketplace.Team Mission:

The Analytics team's mission is to enable the organisation to take action based on data. We work on business problems across GetYourGuide -- including understanding customer experience, measuring marketing efficiency, and understanding our online marketplace . We take ownership of the entire analytics funnel from exploration through recommendations to impact measurement.Responsibilities:

  • Lead, inspire, and develop a team of data analysts
  • Work with cross functional teams to turn ambiguous problems into clear business questions
  • Prioritize analytics work among various stakeholders
  • Define key metrics to evaluate the success of the product and product features
  • Design and implement experiments to evaluate the impact of new product features
  • Build reports and dashboards to track the long-term success of products
  • Analyze opportunities and problems to drive product prioritization and strategy
  • Collaborate with data engineers to ensure and improve data availability, integrity, accuracy, and reliability


  • 5+ years of relevant experience interpreting data in analytics, data science or management consulting
  • At least 2 years of experience in people management
  • Strong knowledge of SQL and experience with statistical packages (e.g. R, Python)
  • Experience with data visualization and reporting tools (e.g. Looker, Jupyter Notebooks)
  • Ability to understand user behavior and meaning behind the numbers
  • Desire to work in an international environment, with minimal direction and with highly engaged individuals

Nice to have:

  • Experience with big data tools (e.g. Spark, Hive) is a plus

We Offer:

  • Work on a product that helps create memorable travel experiences
  • Smart, engaged co-workers
  • Speak English in the office with people from over 50 nationalities
  • Virtual stock options - be part of our success story
  • Monthly Hack Days and weekly tech talks
  • Annual external training budget - be constantly learning
  • Well stocked kitchen and our famous pizza & beer Friday’s
  • GetYourGuide vouchers and free German lessons
  • Relocation Assistance


Do you have the skills for the job, enthusiasm about our vision and fit our culture? We are looking forward to hearing from you! For any further questions regarding this position contact us via

It is our commitment that every qualified person will be evaluated according to skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion. Please refrain from including your picture and age with the application. In the meantime, you can check our blog to see what happens behind the scenes at GetYourGuide and check out our Tech Radar for an insight into the stack we’re using to change the way the world travels.


Annual External Training Budget

Annual Exter...

Free German Lessons

Free German ...

Pizza & Beer Fridays

Pizza & Beer...

Virtual Stock Options

Virtual Stoc...