Customer Service Implementation Manager

Description

We are looking for a Customer Service Implementation Manager who will be responsible for organizing and scaling execution for all relevant components of CS spanning from platform and tools products to projects related to process and BPO partners.

About GetYourGuide

With 400+ employees from 45+ nationalities, GetYourGuide is on a mission to turn trips into amazing experiences by helping Customers discover and book the best things to do in a destination. From its founding in 2009, GetYourGuide has grown to be the world's largest online platform for booking travel tours, attractions, and activities.

Responsibilities:

• Plan, manage and deliver projects in a highly effective and efficient manner
• Design scalable and flexible processes for the internal and external stakeholders in the Customer Service team
• Optimize existing processes to solve issues and improve performance
• Collaborate with cross-departmental mission teams and external stakeholders to identify growth opportunities

What we look for:

• 3+ years of experience in cross-functional project management within an agile working environment
• Proven experience with scaling and optimizing processes in a fast growing environment
• Excellent prioritization skills when balancing internal and external resources
• Strong team player, fostering collaboration with internal & external stakeholders
• Result-oriented and customer centric approach
• Flexible and open to organizational change
• Pragmatic, positive mindset who takes initiative to make things happen
• Creative thinker, thinking outside of the box to achieve business goals

Even better if:

• You have worked in key leadership roles in service operations
• You have experience working with outsourcing partners
• You have good knowledge of CS tools and the technology landscape

Why work with us

• Full ownership and responsibility from day one
• Learn and grow while working alongside an international team with more than 50 nationalities
• Virtual stock options that make you an integral part of the company’s growth and success
• GetYourGuide Vouchers... to experience our products for yourself
• Personal improvement opportunities including German lessons,Yoga, and Meditation Classes
• Free breakfast and drinks everyday, and fun Fridays with Pizza and Beer
• GetYourGuide events such as Summer Summits, regular Team events, Christmas Party
• The office is located in the heart of lively Kreuzberg

Also check out life at GetYourGuide on our blog at inside.getyourguide.com to get some insights into what happens behind the scenes.

Curious?

Do you have the skills to do the job, enthusiasm for our vision and fit our culture? Yes! We look forward to hearing from you! Please include your resume and cover letter in English. If you have any further questions, please contact us via [****] />

This is a full-time position based in Berlin. The role reports to the CS Manager Operations Support.