Customer Service - Team Lead B2B

Description

We are looking for an enthusiastic B2B Team Lead to be part of our Business to Business team, which delivers an outstanding experience to our Business Partners. The mission of the B2B team is to build, maintain and develop excellent relationships with all of our professional partners, facilitating our ability to help our customers love where they are going.

Your responsibilities will include:

• Motivating and inspiring an international team of up to 10-15 people
• Supporting the team’s growth by recruiting new team members
• Managing daily operations and workflows while keeping the big picture in mind
• Ensuring proper process and policy documentation, as well as driving process innovation and optimization
• Defining and analysing relevant KPIs and reports for the B2B team
• Analysing feedback from business partners and their main contact reasons, and advocating for them within GetYourGuide
• Researching solutions for scale and automation, in order to drive growth and improve the business partner experience
• Shaping the long term vision of B2B support within GetYourGuide Customer Service

What do we look for?

• You are an experienced Team Leader who has worked within a customer service or sales environment (ideally both) for at least 2 years
• You motivate and coach your team in a dynamic environment to achieve both productivity goals and quality targets
• You are a great communicator who uses tailored communication styles to influence different personalities
• You possess an analytical mind with strong business mindset
• You are flexible, excited by change, and able to adapt to evolving systems and processes
• You are creative entrepreneur thinks out of the box and drives innovation

Why should you be excited to work with us?

• You will be contributing to a product that helps to create incredible travel experiences
• We are an international team with more than 45 nationalities
• Our office is a fast and dynamic environment where you can influence change by setting your own goals and taking full ownership and responsibility from day one
• We take pride in our open professional culture, with constant opportunities to learn and develop
• We hold weekly all-hands meetings and monthly business updates

And more…

• Be an integral part of the company’s growth and success - we work with a virtual stock agreement
• Grow and develop yourself with regular training programs
• GetYourGuide vouchers and access to German language lessons
• Sports benefits such as Urban Sports Club and weekly yoga classes
• Well stocked kitchens, with daily breakfast and our famous pizza & beer Fridays
• Company events such as the annual Summer and Winter Parties, hackathons, tech lunches etc.
• The office is located in the heart of lively Kreuzberg (between U6 Mehringdamm and U7 Gneisenaustrasse)

Are you excited to bring your personality and leadership skills to the team? Please send us your application via our career page. We’re looking forward to hearing from you.

Curious to know more about our Customer Service Team Leaders? Read what Rui and Alessia shared about the team on our blog. And for a glimpse at what career development looks like within GYG, check out an interview with Meg about her growth within Customer Service.

If you have any further questions please do not hesitate to contact us via .