Customer Service Trainer

Description

We are looking for an enthusiastic Trainer to be part of our Training Team, delivering an outstanding experience for our training programs. The mission of the Training team is to build, transfer and develop excellent knowledge standards both for our in-house customer service team, and to our outsourcing partners. We ensure high standards in training technical knowledge as well as soft skills that enable us to help our customers love where they are going.

Your responsibilities will include:

• Identify training and development needs within the Customer Service department and design training programs accordingly
• Organize and deliver training sessions to communicate new procedures
• Train new hires to become strong CS representatives (including our outsourcing partners)
• Constantly revise and reassess training modules and amend them based on changing processes and requests
• Work closely with the quality and coaching teams to identify knowledge gaps
• Communicate with other departments (Sales, Engineering, Finance, Product, etc) to ensure awareness of any procedural changes

What do we look for?

• You have 2+ years experience as trainer
• You are fluent in both written and spoken English
• You have a solid knowledge of training techniques and tools, including knowledge base tools
• You are a talented speaker who has a natural ability to influence and inspire others
• You have the ability to create effective and clear presentations
• You manage training projects efficiently
• You have a keen eye for quality standards
• You are customer-centric and able to transmit this value to our CS team
• You embrace change and proactively look for new solutions
• Your behaviors reflect our core values
• You innovate and push for new ideas in training and in training procedures

Why should you be excited to work with us?

• You will be contributing to a product that helps to create incredible travel experiences
• We are an international team with more than 45 nationalities
• Our office is a fast and dynamic environment where you can influence change by setting your own goals and taking full ownership and responsibility from day one
• We take pride in our open professional culture, with constant opportunities to learn and develop
• We hold weekly all-hands meetings and monthly business updates

And more…

• Be an integral part of the company’s growth and success - we work with a virtual stock agreement
• Grow and develop yourself with regular training programs
• GetYourGuide vouchers and access to German language lessons
• Sports benefits such as Urban Sports Club and weekly yoga classes
• Well stocked kitchens, with daily breakfast and our famous pizza & beer Fridays
• Company events such as the annual Winter Parties, hackathons, tech lunches etc.
• The office is located in the heart of lively Kreuzberg (between U6 Mehringdamm and U7 Gneisenaustrasse)

Are you excited to bring your personality and skills to the team? Please send us your application via our career page. We’re looking forward to hearing from you.

If you have any further questions please do not hesitate to contact us via .