Head of Partnership CRM

Description

GetYourGuide is searching for a Head of Partnership CRM.  You will be responsible for developing our partner CRM strategy, plans, systems and execute it to scale mid-and long-tail revenues by at least 10x over the next two years.  This is a full-time role reporting to our VP of Commercial Partnership and Business Development. 

Our mission is to help travelers better plan, buy, and enjoy travel activities at their convenience by integrating us in all relevant touch-points of all relevant partners along their journey. The Business Development team works with online publishers, transport companies, communities and platforms, travel agents, and in-destination partners with the likes of TimeOut, EasyJet, Google, and Accor to name a few.

As our Head of Partnership CRM, you’ll be responsible for building and scaling a highly automated, yet personalised and multi-channel B2B2C CRM. You will grow our partner CRM team and collaborate closely with other marketing, data science, customer service and tech teams.

• Develop and champion our omnichannel, global Partner CRM strategy. We want to scale mid and long-tail revenues by at least 10x over the next two years
• Lead and inspire your Partner CRM team, focusing on growth, development and progression, help them level up
• Own and drive segmentation, experimentation, testing  and optimization.
• Analyze and deep dive into campaigns, report and present results to our exec team
• Pro-actively collaborate with multiple departments, build strong relationships and effect influence
• Define CRM related product requirements as input to our partner tech roadmap
• Positively represent GetYourGuide to external stakeholders at critical industry events
• Live and deliver on our mission with courageous and purpose-driven influence in line with our values

• Ideally you have 10+ years experience in CRM strategy, systems and operations, campaign management (ad-hoc and programmatic), lifecycle management, customer insights and analytics (SQL, GA360,...), preferably for online marketplaces
• You have exemplary people management experience, demonstrable knowledge in growth leadership and strategic development
• You are radically customer-centric, data-driven with strong analytical skills, very structured, results-oriented, as well as tenacious and reliable in execution
• Outstanding communication, negotiation, presentation, and interpersonal skills with both internal & external stakeholders
• You thrive in a fast-paced entrepreneurial environment, where being eager to learn and quickly implement feedback is crucial
• You have excellent English skills and additional languages are welcome
• A Master's Degree is preferred or equivalent experience

• Be a part of a fast growing tech unicorn in our Berlin HQ, with a team that has a direct impact on our customers
• A high degree of autonomy and ownership 
• Be part of an international, multi-cultural collaborative team from over 70 nationalities
• Continual learning opportunities and leadership training with an annual learning budget
• Virtual stock options and other company benefits
• Work permit and relocation support will be provided if necessary

Curious?

Please send in your CV and Cover Letter in English via the form below. 

It is our commitment that every qualified person will be evaluated according to skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion. Please refrain from including your picture and age with the application. 

For more insight into the team, check out our blog. Feel free to reach out with questions to [****] style="font-weight: 400;">The recruiter for this role is Stephen Collopy.