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Supplier Experience Specialist

Created on 01-02-2023
Location Berlingo


About GetYourGuide

GetYourGuide is the globally leading marketplace for unforgettable travel experiences. Travelers use GetYourGuide to discover the best things to do in a destination. Since its founding in 2009, travelers from over 170 countries have booked more than 80 million tours, activities, and attraction tickets through GetYourGuide. Powered by a global team of over 700 travel experts and technologists, we are headquartered in Berlin and have 17 local offices around the world. Visit our careers website to learn more.

Team mission

Provide outstanding and scalable support to local partners in delivering unforgettable experiences to modern explorers.


We are looking for a passionate and task driven individual to join us as a Supplier Experience Specialist. You will be working with our local sales team in driving growth in our global business and ensuring continued success of our diverse supplier network. This team is part of the Care department at the company and the position is based in Berlin.

You will:
  • Support the local sales team across 14 offices and their supply partners in daily operations
  • Work closely with international stakeholders from content, connectivity, product and finance teams to troubleshoot and resolve supply related issues and challenges
  • Lead supplier education and training on our platform, updates and tools
  • Guide and train local sales teams on internal systems and processes
  • Lead internal process improvement and BPO training projects
  • Handle other tasks such as; monitoring price, availability and quality of existing inventory, supporting new product creation on our platform, answering partner emails and questions
Who you are
  • 2-4 years of prior work experience
  • You thrive in a task and process led atmosphere
  • You are personable, approachable and collaborative
  • You are a talented communicator (both written and verbal)
  • You enjoy data analysis and are comfortable with jira, excel and CRM tools
  • You are a self-starter and you enjoy solving problems and improving processes
  • You understand why customer centricity is core to our business needs and are able to apply this while communicating with our Business Partners
  • You understand the value of effective time management and prioritization in day to day tasks
  • Travel, Tour & Activity industry experience is a plus
  • You are fluent in written and spoken English and one additional european language
How we set you up for success:
  • Invest in your development with an annual personal growth budget
  • Create a comfortable workspace at home with an annual home office budget
  • Become a part of our success with virtual stock options
  • Enjoy flexibility with a hybrid work-from-home and telecommuting policy
  • Save on transportation costs with discounted public transportation tickets
  • Support your loved ones with generous maternity and paternity leave policies

And more...

We look forward to hearing from you

Unlock your full potential and join our mission to create unforgettable experiences for millions around the world. If you have the skills and passion for joining our team, we invite you to apply by submitting your CV/resume in English through the form below. Check out how we hire for tips and visibility into our process and check out life at GetYourGuide. If you have any further questions, please do not hesitate to contact us via We are an equal-opportunity employer

Our commitment is that every qualified person will be evaluated according to skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion. Please refrain from including your picture and age with the application. 



Annual External Training Budget

Annual Exter...

Free German Lessons

Free German ...

Pizza & Beer Fridays

Pizza & Beer...

Virtual Stock Options

Virtual Stoc...