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Multilingual Coworker (m/f/d) International Customer Service (Italian with French or Dutch)

Created on 05-12-2018
Location Berlin

Description

home24 is Europe’s largest online destination for home furniture and decor. Being a dynamic, fast-growing market leader, our goal is to consistently provide our customers with the best service and assortment.home24 is currently active in 8 countries in Europe and Latin America. We employ more than 1,000 people worldwide and are looking to expand our team with dedicated top talents and experts who are ready to grow with us. Our dynamic and international team works with great passion and enthusiasm towards a great goal: To revolutionize the Home & Living market.For our Retail, Sales & Customer Service- Campus in landmarked location of Steinleinhalle of Berlin´s home24 Outlet Center we are hiring as of now or for the next possible starting date:Multilingual Coworker (m/f/d) International Customer Service (Italian with French or Dutch)

Your Responsibilities

  • Friendly communication with our international customers in Italy, France or the Netherlands – depending on your language skills
  • Processing of customer requests in online-shopping via telephone and e-mail regarding home24´s furniture world
  • Support and consultation of our customers with respect to their individual customer requirements (e.g. Assortment, Order Process, Payment, Shipping, Returns)
  • Finding a sustainable solution for our customers to make them happy
  • Quality and solution-oriented cooperation with our home24 Team

Your Profile

  • First experience in the service-sector with customer contact is an advantage, but newcomers (m/f) are also welcome
  • Enthusiasm for working directly with customers
  • Affinity with our online and product world
  • Responsible working style with a strong service mentality
  • Strong in communication and balanced personality with a lot of empathy
  • Routine application of PC and telephone
  • Very good language skills (spoken and written) in one of the following combinations: Italian + French or Italian + Dutch

 What we can offer you

  • We promote an open-minded work environment and a harmonic sense of togetherness
  • Training on the job that prepares you for your tasks and lets you start safely
  • Part-time and full-time employment (25-40 hours weekly)
  • Our service hours are Monday to Friday 09am-2pm (part-time) or 09am-6pm (full-time)
  • Room for work-life-balance: no night-, Sunday- or holiday-shifts
  • Regular employee-feedback and space for your personal development
  • Numerous employee benefits like regular company- and team events, activity room, relax room, fresh fruit and drinks for free
  • Proximity to S-Bahn and Tram (Station Landsberger Allee) as well as lots of parking space around the vicinity

If we have sparked your interest and you want to passionately advise, inspire and support our customers, we are looking forward to your online-application including cover letter, resume and relevant reference-letters with your availability and salary expectations via our application portal Jobvite.For questions regarding our Retail, Sales & Customer Service-Campus and your application please feel free to contact us under the following telephone number  030 201 632 9438.Your application address:home24 eCustomers GmbH und Co. KGFrau Isabella GäbleGreifswalder Straße 212-213           10405 BerlinYour workplace:home24 / Standort SteinleinhalleHermann-Blankenstein-Straße 2010249 Berlinhome24 eCustomers GmbH und Co. KG | Greifswalder Straße 212-213 | 10405 Berlin 

Benefit

Free Fruits, Coffee, Tea and Water

Free Fruits,...

Amazing Working Environment

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Gym Membership Discunt

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Team Networking Events

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Vouchers and Discounts for Home24 Shop

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