Account Manager

Created on 24-06-2019

Location Sydney

CLOSED VACANCY Apply now

Description

Starting out in Silicon Valley, Houzz has become the leading home renovation and design platform in the world. We have a highly engaged community of over 40 million unique monthly users who leverage our technologies to find inspiration for their next project and connect with over 2.3 million home design professionals.

Our Account Managers partner with a large volume of industry professionals to help grow their businesses through our annual local advertising program (Pro+). Do you thrive in a fast-paced and competitive, yet team-oriented environment? Do you love being challenged and turning unsatisfied clients into the happiest ones? If the answer is yes, then Houzz might just be your next home.

Responsibilities include, but are not limited to:

Manage a large portfolio of Pro+ clients and optimise their profile and program with creative improvements.

Maintain ongoing contact with every account assigned to you.

Renew annual contractsUp-sell clients on additional packages.

Meet minimum renewal and up-sell objectives.

Meet minimum quantitative and qualitative account improvement objectives.

Provide superior customer service, contribute to a positive work environment, and embody the Houzz culture.

Opportunity to attend and participate in industry trade shows for top performers.

Consistently exceed client retention and revenue targets

At a minimum, we'd like you to have:

At least 1-2 years of prior B2B inside sales and/or account management experience.

Proven track record of success in a New Business and/or Relationship Management role, comfortable working with client retention targets.

Outstanding customer service skills and experience in issue resolution.

Understanding of or experience in selling solutions(i.e. advertising, financial services, business services...)

Ideally, you'll also have:

Tenacity to exceed monthly targets.

Strong organisational skills through managing a large volume of accounts.

Team player attitude with coaching and mentoring experience.

Entrepreneurial mindset with verifiable examples of sales achievements.

Articulate and persuasive verbal and written communication skills to ask the right questions and uncover needs.

Active listening skills.

Openness to feedback as our culture is surrounded by peer-to-peer knowledge sharing.

Stress and motivation management with self-starter attitude.

Can-do attitude with a bias for action

What's in it for you?

In 2016, Houzz was named "Best App" at Google's inaugural Play Awards and voted 6th on CNBC’s Top Disruptor list in 2017 after raising a $400 million Series E round of funding - just sayin’! Now the bonus points;

Flat hierarchy environment: Get the best hands-on coaching and development from leadership on the sales floor. We work in a collaborative environment allowing anyone from our most senior managers to the most junior salespeople to constantly challenge and empower each other.

Training: you will be given 2 months sales training with a dedicated training manager to keep you up to date with the best industry practises and to develop you as a sales professional.

Incentives: Competitive salary with exciting incentives and quarterly competitions involving trips, vouchers, dinners, time off, etc.

Our beautiful office is located right in Chippendale - in a cool, modern, comfortable environment designed to reflect our culture.

A stocked kitchen to keep you fueled and healthy thanks to our Healthy At Houzz program.

Be Who You Are and Do What You Love at Houzz

We’re a Family At Houzz, we strive to create and foster a strong family environment in our workplace. We collaborate to accomplish our goals, always working as a team. We aim to build a culture of inclusion — celebrating and leveraging our differences for the betterment of one another, our products and our community.Houzz team members come from many backgrounds and bring diverse experiences to the company. We take pride in making each person feel at home.

We Build the Future Join Houzz in revolutionising the home remodelling and design industry and have an impact on the more than 40 million homeowners who use our platform every month and the 2.1 million-plus home professionals around the world who are active on the site. Houzz has been named one of the most innovative companies in the world by CNBC and others, and is backed by top venture capitalists. At Houzz, you can help drive the future of an industry worth $1.2 trillion in the U.S. and Europe alone.

We Make Things Happen Our team members play a key role in guiding the direction of our company and are able to work across multiple groups to implement fresh ideas that allow Houzz to be the industry leader. If you are interested in applying your passion to create products that will transform the lives of millions of people who are designing, remodelling and decorating their homes, welcome to Houzz.