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Customer Support Specialist (Temporary)

Created on 19-05-2020
Location Phoenix

Description

About Houzz
Houzz is the leading home renovation and design platform in the world. We have a highly engaged community of over 40 million homeowners who leverage our technologies to find inspiration for their next home project, connect with over 2.5 million home design and remodeling professionals and discover products in the Houzz Shop.
About the Role
We’re looking for a driven problem solver who is dedicated to making sure our customers and Customer Support team members are fully supported. We need a self-starter with strong leadership skills who can quickly solve problems. This will be a temporary position with the potential for permanent hire.
What You’ll Do
  • Efficiently resolve Customer Support inquiries via multiple communication channels, including inbound phone, email and chat support inquiries
  • Meet average handle time, customer satisfaction, schedule adherence and additional objectives as provided
  • Work with sellers and vendors to ensure all inquiries are resolved in accordance with Houzz policies
  • Perform various tasks in support of company initiatives and goals
  • Contribute to a positive work environment and embody the Houzz culture
  • At a Minimum, We’d Like You to Have
  • Minimum of a High School Diploma, GED, or equivalent
  • One year of customer service experience in a contact center environment or two years of customer service experience in a retail or servicing environment
  • The ability to work effectively in a fast paced environment
  • Expertise in problem solving
  • A detail and task-oriented mindset
  • Ideally, You’ll Also Have
  • Tech-savviness 
  • Excellent written and verbal communication skills
  • A team-oriented mindset
  • Benefits & Perks
  • Competitive salary
  • Paid time off
  • Medical after 45 days
  • These benefits become available if the temporary 90 day assignment becomes a permanent position.
  • Dental, vision and pet insurance
  • Employee assistance program
  • 401k retirement savings plan
  • Maternity/paternity leave program
  • Flexible spending accounts
  • Healthy at Houzz program
  • Benefit

    TGIF lunches

    TGIF lunches

    Cake and birthday celebrations every Fridays!

    Cake and bir...

    Possibility to earn high commissions

    Possibility ...

    Access to our flexible benefits program including childcare vouchers, Cycle to Work (bicycle parking and showers available onsite), dental insurance, health screenings and an annual season ticket subsidy and loan program.

    Access to ou...

    Gym membership discounts (London)

    Gym membersh...

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