Sales Concierge & Support Specialist

Created on 20-06-2019

Location London

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Description

About Houzz

Houzz is the leading home renovation and design platform in the world. We have a highly engaged community of over 40 million unique monthly users who leverage our technologies to find inspiration for their next project and connect with over 2.1 million home design professionals.

About the Role

As a Sales Concierge Specialist you’ll play an essential role in driving quality connections between Houzz users - Homeowners with projects to complete and the design professionals who can help them. The Houzz Concierge Programme acts as a “front desk extension” for our paying clients, vetting inbound leads and connecting homeowners with our professional clients in real-time, over the phone. You will also work closely with our sales teams to support with the on-boarding of new clients by setting up their bespoke Pro+ branding and advertising programmes. We’re looking for people who love to help others, who are self-starters that roll up their sleeves and are extremely detail-oriented and tech savvy.

What You’ll Do

Qualify homeowner leads by asking them thoughtful, open-ended questions about their project needs, timeline and budget. Similarly, you’ll onboard professionals to the Concierge Program by qualifying their experience and business goals.

Facilitate the connection between the homeowner and professional, over the phone, in real-time and provide the professional with detailed notes to help them maximise the opportunity.

Launch new Pro+ programmes and build out packages with client photos, services, and ad-copy by working closely with our Account Executive and Client Success teams.

Build and publish client websites using our easy to use, proprietary Site Designer tool

Provide superior service, contribute to a positive work environment, and embody the Houzz culture.

At a Minimum, We’d Like You to Have

Excellent written and verbal communication skillsHave strong active listening skills. and attentiveness.

Be Tech-Savvy - you are able to conduct phone calls and take detailed notes while working out of multiple internal systems simultaneously

Have Strong organisational skills- you are able to work efficiently through a high volume of requests in a fast-paced environment

Be Tenacious and Goal Driven - you are passionate about going above and beyond to deliver excellent service to Houzz users and advertisers

Have a team oriented mindset

Have a positive, can-do attitude

Ideally, You’ll Also Have

Have high achievement in your previous role

Prior customer support experience or hospitality experience a plus

Be customer-oriented and able to adapt and respond to different types of personalities and situations

Command of at least one additional European language - French or Spanish preferred.

Benefit

TGIF lunches

Cake and bir...

Possibility ...

Access to ou...

Gym membersh...