Senior Logistics Specialist

Created on 24-06-2019

Location Irvine, CA, US

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Description

About Houzz

Houzz is the leading home renovation and design platform in the world. We have a highly engaged community of over 40 million unique monthly users who leverage our technologies to find inspiration for their next project, connect with over 2.3 million home design professionals and discover products in the Houzz Shop.

About the Role

Join us in building a best-in-class supply chain. The ideal candidate is collaborative, has experience in Logistics, and is a proactive self-starter who works quickly and efficiently.

What You'll Do

Manage shipping issues escalated for the freight team’s intervention; resolve all freight shipment exceptions

Manage the process for third-party marketplace shipping escalations in conjunction with Customer Support managers

Oversee daily transportation operations: drayage, outbound shipping and exceptions

Manage process (quote, book, track) for the warehouse stock transfers and the warehouse teams

Perform cost-reduction analysis to determine optimal shipping method on orders affected by data discrepancies

Partner with Pre-Sales Managers and the Trade team in establishing volume shipping rates and determining the most efficient and cost-effective shipping method

Assess all freight shipping trends to provide continuous operational improvement by identifying inefficiencies, enhancing current business processes or developing new processes as needed

Collaborate with Logistics-Freight Manager to maintain positive relationships with current LTL and FTL carriers; participate in RFP process and review all contract updates

Analyze EDI 214 data, resolve and distribute customer and carrier issues to appropriate teams

Determine source of unexpected incremental shipping charges during freight cost audits conducted by Analyst team and provide recommendations

Collaborate with the Claims team to develop damage/loss reduction strategies

Work with the Vendor Support & Compliance team to resolve first-mile shipping issues

Work with the Buying team and Category Managers on shipping issues with top brands

Perform various tasks to support company initiatives and goals as needed

Promote a positive office culture and environment

At a Minimum, We'd Like You to Have

Two years experience interacting with freight carriers

Experience in negotiations

Salesforce/CRM experience

Strong verbal and written communication skills