IT Support Engineer

Created on 22-03-2019

Location Palo Alto

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Description

About Houzz

Houzz is the leading home renovation and design platform in the world. We have a highly engaged community of more than 40 million unique monthly users who leverage our technologies to find inspiration for their next home project, connect with over 2.3 million home design and remodeling professionals and discover products in the Houzz Shop.

About the Role

Houzz is looking for an ambitious, bright and hardworking IT Support Engineer to join our growing IT Support team (hIT) in Palo Alto. The hIT Support team’s primary responsibility is providing exceptional IT support to fellow Houzzers around the globe. With a goal to make complex technologies feel simple, we take pride in bridging gaps between the technology we use and our staff.

What You'll Do

Go “above and beyond” to support Houzzers, helping them resolve problems in all facets of IT (e.g. computers, audio/video, and communications systems)

Manage Mac endpoints and deploy scripts, configuration profiles and software using Jamf

Create clear and concise end-user documentation for common issues

Assist with software and hardware purchasing

Support and streamline processes for our growing Windows laptop user group

Provide an exceptional level of support through a high degree of flexibility and contextual understanding

Keep current with the latest technologies and best practices with regards to IT support and ops

Continue to build and maintain trust between the IT org and all other teams/orgs

At a Minimum, We'd Like You to Have

3+ years of experience providing in-office hands-on IT support

A natural ability to make complex technologies feel simple

Comfort developing, documenting and communicating support-focused processes in collaboration with other teams

Experience with SaaS apps, including G Suite, Okta, Zoom, Workday, Slack and other similar systems, as well as with training and supporting employees on their use

Experience utilizing a ticketing system, particularly Freshservice or Atlassian products

Experience supporting VOIP telephony

Experience with software and hardware purchasing, and inventory management

Basic networking knowledge (TCP/IP)

Ability to lift 40+ lbs.

Ideally, You'll Also Have

Experience in a heterogeneous OS environment is a plus, specifically macOS, Windows and Linux

Experience supporting C-level executives

The ability to read, understand and write shell scripts

Basic knowledge of Active Directory and other MS server features (e.g. DNS, DHCP, etc.)

A strong work ethic and the ability to independently prioritize responsibilities while meeting deadlines

Outstanding and effective interpersonal and communication skills