Broker Account Manager - German speaking

Description

About iwoca

iwoca is breaking down the barriers that stop Europe’s 20 million small businesses accessing finance. Traditional bank loans have slow application processes, inflexible terms and burdensome criteria. In contrast, we use cutting-edge technology to offer flexible access to credit with a five minute application process and decisions within minutes.

Since 2012, we've lent over £1 billion to 50 000 businesses across Europe. Our customers include everything from cafés to car dealers, salons to solicitors. Along the way we have built a sophisticated technology platform, won numerous awards and grown a fun and vibrant team of over 320 people from 35+ nationalities.

The role

We work with a lot of multipliers across Germany - commercial brokers, consultants insurance brokers - to offer finance to their clients, and this channel generates a substantial proportion of iwoca’s total revenue.

As an Account Manager for the Broker Channel you’ll be the first port of call for our brokers and will give them exceptional customer service in managing loan applications for their clients. Working closely with other teams, you will supervise and manage these applications from start to completion and provide our brokers with an in-depth understanding of iwoca’s product benefits, customer eligibility and use cases.

In addition to managing loan applications you will have the opportunity to help shape and develop the future of this valuable channel. Running projects alongside your day-to-day business gives you the possibility to explore your interests and develop your abilities.

Your responsibilities will include, but are not limited to:

• You will engage with broker in inbound as well as outbound calls and represent the company in a highly professional manner at all times
• You will have to understand credit applications and be able to give ad-hoc guidance on credit worthiness
• You will provide timely updates for ongoing cases, answering questions related to specific applications or product queries
• You will complete ad-hoc analysis and tasks for our Broker Channel Managers
• You will have to go above and beyond to hit and exceed your KPIs to enable us to exceed growth targets
• You will manage the day-to-day working relationship with all brokers
• You will represent iwoca with a high level of knowledge about the company and our value proposition

Requirements

What we’re looking for:

• You are a fluent German speaker with a good level of written and spoken English
• You have a strong level of self organisation, diligence and prioritization skills
• You have the ability to build and maintain long lasting business relationships
• You are motivated and results-oriented and get excited from achieving and smashing targets
• You thrive on having an impact on our business and processes, and proactively bring in innovative ideas
• You are excited about working in and re-shaping the finance industry
• You shine in a fast-paced, constantly changing environment
• You appreciate feedback and regularly look for ways to outdo yourself and your performance

Benefits

What’s life like as an iwocan?

We all enjoy:

• Bright, modern office spaces in Tottenham Court Road and Covent Garden
• Two company retreats a year (in places like the French Alps or Spanish seaside)

• Pool, ping pong, foosball tables and tournaments and yoga
• An ever-growing number of clubs including climbing, chess, football and boxing
• Plenty of drinks and snacks in our office kitchen
• A paid volunteering day each year, for you to support your chosen charity

Just for you:

• Medical insurance from Vitality, including discounted gym membership
• Stock options
• Enhanced maternity and shared parental leave
• A workplace nursery tax benefit scheme
• 25 days holiday per year and an extra day off on your birthday
• Extra leave if you want to travel or study
• Special celebrations for anniversaries and long service including sabbatical
• Flexible working
• Cycle-to-work scheme

And to make sure we all keep learning, we offer:

• Tickets to tech conferences across Europe
• Company-wide talks with internal and external speakers
• A calendar of meetups we host at our office
• Access to learning platforms like Treehouse if you want to learn to code.