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Customer Onboarding Advisor - German Speaking (Frankfurt-based)

Created on 26-07-2018
Location Frankfurt

Description

iwoca is breaking down the barriers that stop Europe’s 20 million small businesses from accessing finance. Traditional bank loans have slow application processes, inflexible terms and burdensome criteria. In contrast, we use cutting-edge technology to offer flexible access to credit with a five minute application process and a decision in hours.

Since 2012, we've lent over £900 million to over 50,000 businesses across Europe. Our customers include everything from cafés to car dealers, salons to solicitors. Along the way we have built a sophisticated technology platform, won numerous awards and grown a fun, and vibrant team.

However, we’re still near the start of our journey – our aim is to finance a million small businesses within a decade and so we need more smart, hands-on people to help us reach this goal.

Requirements

The Client Onboarding Team is responsible for managing and developing the early stage of the client relationship, ensuring clients are informed about our product and its advantages and benefits.

This is a fantastic opportunity to get to know iwoca from the inside and gain valuable experience for future roles in the company.

As part of our German customer service team, you will be our first point of contact for our German clients. You will be responsible for collecting business documents submitted by our clients and you will get the chance to develop a deep understanding of the SME customer base. As you will be working closely with customers, you will need to be a successful communicator and passionate about providing the best service possible.

A typical day for you will include:

  • Building rapport with German business owners
  • Handling inbound calls and making outbound calls to resolve customer issues and chase documents
  • Pitching iwoca to customers who have already started the sign-up process but have not yet completed it
  • Maintaining accurate customer records and update systems
  • Ensuring that all necessary documents are in place to allow our Credit Analysts / Account Managers to make a lending decision
  • Handling requests received through the live chat on our website or via email

We look for people that are smart, humble, motivated and who are always looking to improve. Ideally, you’ll have:

  • Strong communication & listening skills with an excellent telephone manner and a passion for delighting customers
  • The ability to explain complex products and services to consumers
  • The ability to "think outside the box" to make suggestions that will help us improve our products, systems and processes
  • Basic understanding of business finance and accounting or the desire to acquire such understanding. We want you to develop a good business sense and an understanding of what makes SMEs tick
  • Be ready to take on ownership within our team and communicate with other country teams
  • A communicative personality and good team play skills
  • Proactive self-starter approach, eager to be part of a young and dynamic team
  • A perfect blend between sales, customer support and admin

Benefits

In addition to a competitive salary, we also provide the following:

  • A smart, fun and internationally diverse team - together, we represent over 35 different nationalities
  • Company retreats in great locations - we have at least two per year in places like the French Alps and by the Spanish seaside
  • 26 days holiday a year, plus all bank holidays, plus a day off for your birthday
  • The opportunity to give your time to support a charity of your choice, via a paid volunteering day
  • Additional leave so that you can take more time to go travelling or to study, outside of your holiday allowance

Due to the risk of coronavirus our team is working and also interviewing remotely. We’re still actively hiring for this positon and plan to set new employees up for success by being onboarded and also working remotely. Once, everything goes back to normal you will then be based in our Frankfurt office.

Benefit

25 days holiday a year, plus all UK Bank holidays

25 days holi...

A smart, fun and internationally diverse team - together, we represent over 35 different nationalities

A smart, fun...

Additional leave so that you can take more time to go travelling or to study, outside of your holiday allowance

Additional l...

An additional Day Off on your Birthday

An additiona...

Company-wide talks with internal and external speakers

Company-wide...

Cycle-to-work scheme for great value bikes

Cycle-to-wor...

Enhanced maternity/paternity leave and shared parental leave

Enhanced mat...

Plenty of drinks and snacks in our office kitchen

Plenty of dr...

Pool, ping pong, foosball tables and tournaments, morning yoga and an ever-growing number of active clubs (you can set up your own!)

Pool, ping p...

Regular novelty perks such as free massages, which can be proposed by anyone in the team

Regular nove...

Stock options for all employees after 6 months within the business

Stock option...

The opportunity to give your time to support a charity of your choice, via a paid volunteering day

The opportun...

Working from the summer/ winter house twice a year

Working from...

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