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Head of Product - Customer

London

Vacancy opened 05-02-2019

RECRUITER'S INSIGHTS
Applications
13

Description

iwoca is breaking down the barriers that stop Europe’s 20 million small businesses from accessing finance. Traditional bank loans have slow application processes, inflexible terms and burdensome criteria. In contrast, we use cutting-edge technology to offer flexible access to credit with a five minute application process and a decision in hours.

Since 2012, we've lent over £800 million to over 30,000 businesses across Europe. Our customers include everything from cafés to car dealers, salons to solicitors. Along the way we have built a sophisticated technology platform, won numerous awards and grown a fun, and vibrant team.

However, we’re still near the start of our journey – our aim is to finance a million small businesses within a decade and so we need more smart, hands-on people to help us reach this goal.

Requirements

iwoca is entering a new phase of development and we need a Head of Product to look after the tools and products that our customers use every time they interact with iwoca.

Our Customer product team is a new structure at iwoca and is accountable for:

  • Multi-product delivery: responsible for ensuring the architecture that enables iwoca to grow our product line is built iteratively and is relevant for both business requirements and customer experience
  • Make core products better: ensuring each product attribute – such as how repayment schedules are structured and the types of businesses we serve – are constantly iterated and improved to create the greatest value for our customers and the business.
  • New customers engagement: responsible for the product experiences that enable customers get to know and trust iwoca (e.g. our website)
  • Sign-up flow: providing a seamless customer experience while collecting the necessary information to offer customers the best loan for their needs and financial situation - making getting a loan as easy as booking a plane ticket
  • Self-service (Automation): providing customers the option for greater self-service so that our customer success team can focus exclusively on the highest value interactions
  • Partners & Integrations: make the integration experience to our lending API as simple and straightforward as possible for our partners

Day to day you will:

  • Work closely with all relevant stakeholders to understand and prioritise the changing business needs and ensure we keep building great tools for years to come.
  • Own your product roadmap and define the full lifecycle of our customer experience – working closely with the Head of Design – on idea generation, to technical development, to launch (& iterate).
  • Manage a team of product managers and work closely with the broader product team to identify dependencies or synergies that could impact what gets built and why.

We look for people that are smart, humble, motivated and who are obsessed with learning. In order to succeed at this role you will ideally have:

  • A proven track record in managing customer-facing products, ideally including team management experience
  • Experience of operationalising user-testing and using it to make informed decisions
  • Tech savviness: if you don’t write code yourself, you understand what a software developer does, understand APIs and can ask the right questions to ensure that technical choices will meet both current and future requirements
  • A collaborative style that is focused on aligning stakeholders and finding solutions
  • Superior communication, analytical, and project management skills
  • Highly organized with attention to detail
  • Track record of excellence in both academic and professional settings

Benefits

What’s life like as an iwocan?

We all enjoy:

  • A lovely office in central London, right by Tottenham Court Road
  • Two company retreats a year (in places like the French Alps or Spanish seaside)
  • Pool, ping pong, foosball tables and tournaments and yoga
  • An ever-growing number of clubs including climbing, chess, football and boxing
  • Plenty of drinks and snacks in our office kitchen
  • A paid volunteering day each year, for you to support your chosen charity

Just for you:

  • Medical insurance from Vitality, including discounted gym membership
  • Stock options
  • Enhanced maternity and shared parental leave
  • A workplace nursery tax benefit scheme
  • 25 days holiday per year and an extra day off on your birthday
  • Extra leave if you want to travel or study
  • Special celebrations for anniversaries and long service including sabbatical
  • Flexible working
  • Cycle-to-work scheme

And to make sure we all keep learning, we offer:

  • Tickets to tech conferences across Europe
  • Company-wide talks with internal and external speakers
  • A calendar of meetups we host at our office
  • Access to learning platforms like Treehouse if you want to learn to code.

common.workspaces

Benefits

25 days holiday a year, plus all UK Bank holidays
25 days holiday a year, plus all UK Bank holidays
A smart, fun and internationally diverse team - together, we represent over 35 different nationalities
A smart, fun and internationally diverse team - together, we represent over 35 different nationalities
Additional leave so that you can take more time to go travelling or to study, outside of your holiday allowance
Additional leave so that you can take more time to go travelling or to study, outside of your holiday allowance
An additional Day Off on your Birthday
An additional Day Off on your Birthday
Company-wide talks with internal and external speakers
Company-wide talks with internal and external speakers
Cycle-to-work scheme for great value bikes
Cycle-to-work scheme for great value bikes
Enhanced maternity/paternity leave and shared parental leave
Enhanced maternity/paternity leave and shared parental leave
Plenty of drinks and snacks in our office kitchen
Plenty of drinks and snacks in our office kitchen
Pool, ping pong, foosball tables and tournaments, morning yoga and an ever-growing number of active clubs (you can set up your own!)
Pool, ping pong, foosball tables and tournaments, morning yoga and an ever-growing number of active clubs (you can set up your own!)
Regular novelty perks such as free massages, which can be proposed by anyone in the team
Regular novelty perks such as free massages, which can be proposed by anyone in the team
Stock options for all employees after 6 months within the business
Stock options for all employees after 6 months within the business
The opportunity to give your time to support a charity of your choice, via a paid volunteering day
The opportunity to give your time to support a charity of your choice, via a paid volunteering day
Working from the summer/ winter house twice a year
Working from the summer/ winter house twice a year

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