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6- Associate Service Center (m/f) | Mumbai

Customer Service


Job Description Associate Service Centre


The Job Role and Responsibilities:

The primary responsibilities of a Associate Service Centre would be Identifying customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

Competencies and Skills Required:

Candidates who have good communications skills, interpersonal skills and can handle stress well. Should have sound knowledge of financial terms and basic knowledge of loan availing process in India. The candidate should have at least 1-year experience in Sales preferably in NBFC, Banks or Insurance sector.

The candidate should possess good listening skills, and the ability to think quickly, to make a recommendation or solution to the customer's problem. A clear and pleasant speaking voice and fluency in English and Hindi is also desired. The major skills and competencies that required in a candidate are:

  • Your mission is to retain customers by providing excellent and personalized customer service. You’ll solve their issues and clarify their doubts in an effective, complete and polite way so that they will not feel the need to contact our customer service again for the same issue or doubt.
  • Attend Inbound calls: greet customers politely, listen to them carefully, check customer application in the internal software, analyse their issues, and give them a clear and effective solution.
  • Check missing calls with Zendesk and reach out to customers who were not able to get through
  • Conduct follow-up phone calls to customers who have unsolved questions or issues
  • Answer incoming emails: read the customers’ messages carefully, check their application in the internal software, and provide them with a complete, clear response
  • Report any unusual events or bugs in the webpage/system to your manager
  • Maintain a high level of knowledge about the product and procedures with which the customers are involved through ongoing training and research
  • Maintain contact with the Payments department for operational procedures